Dynamics 365 Contact Center AI Engineer Associate

As a candidate for this Microsoft Certification, you’re a contact center engineer or solutions pro who designs, implements, and supports AI-powered contact center solutions by using Microsoft Dynamics 365 Contact Center and service-oriented autonomous agents. Your role involves translating business and service requirements into scalable, well-governed contact center solutions that include human representatives and AI-driven capabilities. In this role, you’re responsible for: Configuring workstreams and engagement channels. Designing, managing, and implementing routing strategies. Configuring s

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GitHub Actions Microsoft GitHub Administration Microsoft GitHub Advanced Security Microsoft GitHub Certified: Agentic AI Developer Microsoft GitHub Copilot Microsoft GitHub Foundations Microsoft