Dynamics 365 Customer Service Functional Consultant Associate

As a candidate for this certification, you’re a functional consultant with customer service expertise. You’re responsible for implementing solutions that focus upon: Customer service Quality Reliability Efficiency Customer satisfaction You design and implement service management processes and automation in collaboration with solution architects and developers. You coordinate with customer engagement administrators to implement and upgrade customer service components including: Case management Dynamics 365 Copilot in Service Collaboration Knowledge management Customer feedback You must have str

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GitHub Actions Microsoft GitHub Administration Microsoft GitHub Advanced Security Microsoft GitHub Certified: Agentic AI Developer Microsoft GitHub Copilot Microsoft GitHub Foundations Microsoft