Overview

Heidi is an AI medical scribe for clinicians who want consultation transcription and clinical documentation in one workflow. It is best suited to practices that can use web or desktop tools for advanced tasks and work with a single integration per profile. Its combination of customizable notes and citation-backed clinical answers is compelling, but mobile feature limits and integration constraints matter.

For a broader view of this category, see our AI Medical Scribe Software guide.

Key features

Transcription and documentation

Heidi transcribes consultations, generates and edits clinical notes, and creates documents. Ambient capture and support for both note formats make it suitable for different documentation workflows. Specialty templates can be customized or built from scratch without special syntax, giving clinicians a way to adapt notes to their practice rather than accept a fixed format.

The mobile app covers essential clinical functions, but document generation, Ask Heidi, template management, and some other advanced features are reserved for web and desktop. Clinicians who need a phone-only workflow should look elsewhere or expect to switch devices for those tasks.

Clinical answers and integrations

Heidi Evidence provides clinical answers with citations, grounded in sources such as guidelines, medicine references, and primary research. That makes it more than a transcription tool, although clinicians still need to assess the answers in context. Heidi offers embedded and connected EHR integrations, with systems including Best Practice, Cliniko, Athena, Veradigm, Zedmed, and Genie. The main constraint is that each Heidi profile can link to only one integration, which may complicate workflows spanning multiple systems.

Privacy and security

Heidi says consultation data, transcriptions, and generated notes are not used to train its AI model; deleted sessions are permanently removed from its servers and cannot be recovered. It also states that it holds ISO 27001, ISO 42001, and SOC 2 credentials and meets regional requirements including HIPAA, GDPR, PIPEDA, and APP. These are relevant assurances for clinical settings, but deletion is final, so users should take care before removing sessions.

Pricing

Heidi uses a freemium model, with a free plan and a 14-day trial for Clinician. Paid Clinician and Teams plans include priority support.

Free: Free. Includes one free seat, unlimited transcription, standard templates, and limited usage for other features. It is a useful starting point for an individual clinician, but limited access to other features makes it less suitable for sustained use of the broader toolkit.
Clinician: Custom pricing. Offers a Standard or Max seat and a monthly usage allowance, with a 14-day free trial. It fits an individual clinician who needs more than the free plan; the allowance means usage should be matched to the selected plan.
Teams: Custom pricing. Includes custom seats and shared monthly capacity, with options to expand. This suits practices that need multiple seats and pooled usage, though the custom pricing requires contacting Heidi to assess the cost.

Platforms

Heidi is available on Android, iOS, macOS, Windows, web, and as an extension. Mobile provides essential clinical functions, while the web and desktop apps are necessary for several advanced features. Heidi says new Heidi II capabilities will not be available in the UK or EU, a regional limitation for clinicians there.

Who it's for

Heidi is aimed at clinicians and is used across emergency departments, general practice, and specialist clinics. Individual clinicians can start with the free seat, while teams can consider shared capacity and custom seats. It is a less natural fit for users who rely on mobile for every task or need one profile connected to multiple integrations.

Pros and cons

Pro: Specialty templates can be customized or built from scratch without special syntax, giving clinicians control over note structure.
Pro: Heidi Evidence pairs clinical answers with citations from sources including guidelines and primary research.
Pro: The free plan includes one seat and unlimited transcription, making it possible to begin without a paid subscription.
Con: A profile can link to only one integration, limiting flexibility for clinicians working across systems.
Con: Document generation, Ask Heidi, template management, and other advanced features are not available in the mobile app.
Con: The free plan limits usage of features beyond transcription and standard templates, while paid plan pricing is custom.

Alternatives

Choose Tali AI Scribe if you want a free plan that includes a 14-day Pro period followed by five AI Scribes and 60 minutes of dictation per month, plus unlimited medical questions. Its platform coverage also includes Linux.

Vero may suit clinicians who want a clearly capped free tier of 10 encounters per month or a Pro plan priced at 69.00 USD per month.

Chartnote AI Scribe is worth considering for a free allowance of 15 AI Scribe notes per month, with web-based EMR transfer and custom templates and snippets.

Lyrebird Health offers a free monthly allowance of 50 transcription and dictation actions and 10 document and letter actions, but no care plans, assessments, or EMR integration on that plan.

Tandem Health AI Scribe may fit users who value unlimited free note generation, up to two custom templates, and invitations for two co-workers, with limited daily Pro Actions.

Transcribe Health is another free option, with 30 encounters per month up to 90 transcription minutes and 1 GB storage.

CareWay may appeal to resident physicians, who can use its Residents plan free of charge.

Basis AI Scribe is an alternative to consider.

Verdict

Heidi is a strong choice for clinicians who want transcription, configurable clinical notes, and cited clinical answers in one product, especially if they can use web or desktop for advanced work. The free plan makes it accessible to an individual, while Teams offers shared capacity for practices. Look elsewhere if you need multiple integrations on one profile, a fully featured mobile workflow, or published prices for comparing paid plans.

	Empathia AI	Heidi
Free plan		Yes
Free trial	Yes	Yes
Paid from	$4.17/mo	Free
Platforms	Android, extension, iOS, Web	Android, extension, iOS, macOS, Web, Windows
Free plan	No	Yes
Ambient capture	Yes	Yes
EHR integrations	23	2
Note formats	both	both
Specialty templates	Yes	Yes
Mobile app coverage	both	both
Patient consent tools	Yes	Yes

Empathia AI vs Heidi

Empathia AI

Heidi