Overview

Tenants, owners, and staff can submit requests at any time with details and photos. Teams can assign a vendor or internal team, follow work through to closure, and retain an activity log for resolved requests. Keeping updates in one thread and linking each request to its property and unit helps preserve context throughout a repair.

The workspace provides real-time visibility into requests, vendors, SLAs, and property performance. That scope is useful for managers coordinating maintenance across a portfolio, although the more specific assignment and SLA tools are reserved for Growth rather than Starter.

Key features

Requests, assignments, and records

Platuni supports work orders, vendor management, recurring maintenance, inspections, and asset history. Together these cover both incoming repairs and ongoing upkeep, which makes the workflow more useful than a request portal alone. Starter, however, is described as basic work orders; internal tickets, assignments, and SLA tracking begin with Growth.

Resident access and communication

Residents can use a mobile and web app to request maintenance and access lease details. The connected thread keeps status updates in one place, reducing the need to chase updates across separate conversations. The workflow is presented for residents and service providers as well as property managers, so it can serve the parties involved in a repair rather than only the manager.

Visibility and safeguards

Platuni says it uses encryption at rest and in transit, firewalls, access controls, regular audits and penetration testing, and role-based data access. These are relevant safeguards for a system holding property and maintenance records, though the platform's security measures do not by themselves establish how it will fit a particular organization's requirements.

Pricing

Platuni uses a freemium model, offers a free plan and a free trial, and says a property can be onboarded without a credit card. Its tiers differ substantially in capacity and workflow depth:

Starter — 0.00 USD per free. Covers up to 1 unit, maintenance requests, basic work orders, and email support. It is a useful way for a single-unit operation to begin, but the unit cap makes it unsuitable for a larger portfolio.
Growth — 1.39 USD per month. Requires a minimum of 10 units and adds maintenance requests, internal tickets, assignments, SLA tracking, API access, and webhooks. Priority chat and email support are included. The minimum means this is not a direct next step for an owner with only a few units, even at the stated monthly price.
Enterprise — custom pricing. Adds facilities workflows, prioritized maintenance rules, technician dispatch workflows, custom integrations, and 24/7 engineering support. It is aimed at organizations needing more tailored operations and support; teams should expect to discuss pricing rather than select a published rate.

Specific maintenance integration partners are not identified; Growth names API access and webhooks, while Enterprise offers custom integrations. The published plan distinctions make Starter the narrow entry tier, Growth the first option for structured assignment and SLA oversight, and Enterprise the tailored option.

Platforms

Platuni Maintenance is available on web, iOS, and Android, with API access also listed as a platform. The resident mobile and web app supports maintenance requests and access to lease details.

Who it's for

Platuni is best suited to property managers and landlords who want repair requests, vendor or team assignments, and work-order histories connected to specific properties and units. Residents and service providers are part of the intended workflow, and recurring maintenance and inspection support broaden its use beyond one-off repairs.

It is a weaker fit for a small multi-unit owner who needs the structured Growth workflow but does not meet its 10-unit minimum, or for a team that needs a defined set of named integration partners.

Pros and cons

Pro: Requests automatically link to the relevant property and unit, giving maintenance work useful context in the property record.
Pro: Intake, status updates, assignment, closure, and activity logs fit into a single repair workflow, with recurring maintenance and inspections also supported.
Pro: A no-cost Starter tier and onboarding without a credit card give a one-unit operation a low-commitment starting point.
Con: Starter is capped at one unit and offers only basic work orders, limiting its usefulness for a growing portfolio.
Con: Growth requires at least 10 units, leaving smaller portfolios without the listed internal-ticket, assignment, and SLA features.
Con: Enterprise uses custom pricing, and the named integration options are API access and webhooks or custom integrations rather than specific partner connections.

Alternatives

Consider FlowServIQ if an always-free plan with unlimited work orders and preventive maintenance, asset tracking, and a tenant request portal matters more than Platuni's property-linked workflow; its free tier is limited to one team member.

TaskEstate is another free option to compare for a small operation: its free plan allows one user, one property, one building, up to 25 units, and 20 resident requests per month.

Choose Simeonware if a paid plan with a stated 25-active-unit allowance is a better fit; its Starter price is 39.00 USD per month, with additional unit slots at $1.50 each per month.

UpKeep may suit buyers seeking a paid maintenance platform with unlimited work orders and locations on its Essential plan, priced at 24.00 USD per month per user.

Compare FMX if you want a personalized quote based on users and features or custom workflows, including public K-12 pricing based on student enrollment.

Visitt is another paid option to compare.

NetVendor may be worth considering if vendor enrollment is the central need; its annual fee typically ranges from $49 to $149 per property management company or contractor, if applicable.

One by Lessen is another paid option to compare.

For a broader shortlist, browse Property Maintenance Software, Property Maintenance Management Software, Student Housing Software, and Property Management Software.

Verdict

Platuni Maintenance is a sensible choice for property teams that want maintenance requests, assignments, updates, and work histories connected to units and properties, especially if a one-unit free start is enough. Look elsewhere if you need a free tier beyond one unit or Growth-level assignment and SLA tools without a 10-unit minimum.

	FG Nexus	Platuni Maintenance
Free plan	No	Yes
Free trial	No	Yes
Paid from	—	$1.39/mo
Open source	No	No
Platforms	Web	Android, api, iOS, Web
Bed-space leasing	Yes	—
Bed assignments	Yes	—
Resident communications	Yes	—
Maintenance workflows	Yes	—
Free plan	—	Yes

FG Nexus vs Platuni Maintenance

FG Nexus

Platuni Maintenance