Overview

Fieldified links customer records and bookings with scheduling, technician assignments, quotes, invoices, and payments. Calendar scheduling, route optimization, reminders, vehicle dispatch, and live location tracking give dispatchers tools for managing jobs as they move from request to field work. Those capabilities are most useful when a business has enough technicians and appointments to make active coordination worthwhile.

Field teams can use iOS and Android apps to view job details, track time, add photos and signatures, message, and work offline. Office staff can create customizable quotes and invoices and automate follow-ups by email or text. Integrations include QuickBooks, Stripe, Google Calendar, Zapier, Mailchimp, HubSpot, and Xero.

Key features

Customer management: CRM tools keep client details, requests, bookings, and customer notifications together, helping office staff follow jobs from inquiry through service.
Scheduling and dispatch: Real-time scheduling, technician assignments, route optimization, reminders, vehicle dispatch, and GPS tracking support day-to-day coordination. Teams that only need appointment booking may not benefit from the full dispatch set.
Quotes and invoices: Customizable estimates and invoices with automated email or text follow-ups connect billing tasks to service work.
Mobile work: Job details, time tracking, photos, signatures, messaging, and offline access let technicians handle field tasks away from the office.
Security and privacy: Fieldified says it encrypts data at rest and in transit, requires MFA for admin system access, and conducts monitoring and independent security assessments. Its security page identifies AWS North Virginia as the primary data center and AWS London for disaster recovery, with a 99.99% uptime SLA and recovery time objective under four hours. Privacy features support data access, correction, deletion, export, consent tracking, and processing logs; customers remain responsible for having a lawful basis and using data compliantly.

Pricing

Fieldified uses a freemium model, with paid plans starting at $49 per month. The free plan costs 0.00 USD per free and includes scheduling, invoicing, CRM, and reporting, subject to usage limits. It is a practical starting point for small operations, but the usage caps make it important to check whether the plan can sustain regular work.

Basic — 49.00 USD per month: Billed for five users, with additional users at $5/user. It adds online job booking and scheduling, quotes and invoices, time and expenses, Client Hub, custom fields, and automated reminders and follow-ups. It fits small teams that need core coordination and billing; the five-seat allowance means growth adds a recurring per-user charge.
Standard — 119.00 USD per month: Billed for ten users, with additional users at $5/user. Job costing, automatic time tracking, advanced quote customization, two-way SMS and calling, a website, and a reporting suite make this the stronger fit for growing service teams that need more operational and customer communication tools.
Premium — 199.00 USD per month: Billed for 15 users, with additional users at $5/user. Marketing Suite, a dedicated onboarding specialist, AI Receptionist, guided API walkthrough, custom workflow automations, and Zapier integration target larger or more automation-focused businesses. Teams that do not need these additions can avoid the higher monthly commitment on a lower tier.

Fieldified also offers an unlimited free trial with usage limits and no credit card required to start. Customer support is included on all plans.

Platforms

Fieldified supports web, iOS, Android, and API access. Mobile apps are a meaningful advantage for technicians who need job information and offline work in the field, while the API and integrations can help connect the service to other business tools.

Who it's for

Fieldified is aimed at contractors and service businesses, including HVAC, plumbing, electrical, cleaning, and other trades. It is best suited to teams that want customer management, dispatch, mobile job handling, and billing in a shared system. A very small business with light scheduling needs may find the free plan sufficient; teams needing job costing, two-way communication, or workflow automation will need a paid tier.

Pros and cons

Pro: The workflow spans CRM, scheduling, dispatch, quotes, invoices, and mobile field work, reducing the need to manage those tasks in separate tools.
Pro: Offline mobile access, photos, signatures, and time tracking support technicians working away from reliable connectivity or office systems.
Pro: Paid plans include defined user counts and transparent $5/user additions, making the seat cost visible as a team grows.
Con: The free plan has usage limits, so businesses with steady job volume may need to move to a paid tier.
Con: The Standard and Premium prices rise substantially over Basic, so features such as job costing, marketing tools, and automation need to justify the higher recurring cost.

Alternatives

Choose Onro if its free plan's stated unlimited orders, users, and drivers, plus customization, better suit a dispatch operation. Consider Super Dispatch for a free carrier TMS option with a driver app and loadboard, while accepting limits on its dashboard and advanced reporting. Resgrid may fit teams needing broad platform support or self-hosting, with a free tier capped at 10 entities and limited to US-West/North America. Shipday is worth comparing for web and API delivery workflows, with a free plan capped at 300 orders per month and 10 driver accounts. Odyssee Field Service offers a paid Essential plan at 35.00 EUR per month per user for businesses with at least three users. TaxiMobility is an alternative paid platform with a Professional plan at 14.00 USD per month per driver, with separate costs for driver and customer mobile apps. Dr Dispatch offers a paid subscription at 100.00 USD per month per user, with unlimited data and support included. Haul-IT is another option to consider for haulage operations.

For narrower requirements, compare the relevant directories: Dispatch Software, Tree Service Software, Job Costing Software, Septic Service Software, Referral Management Software, and Pressure Washing Software.

Verdict

Fieldified is a strong fit for contractors and home-service businesses that want customer records, dispatch, field-team tools, and billing tied together. Its free entry point and tiered seat allowances make it approachable, but usage limits and the rising cost of advanced tiers deserve scrutiny. Look elsewhere if your operation needs only a basic calendar or if the paid features do not justify the per-month commitment.

	Fieldified	Roots CRM
Free plan	Yes	No
Free trial	Yes	Yes
Paid from	$49/mo	$149/mo
Open source	No	No
Platforms	Android, api, iOS, Web	Android, iOS, Web
Free plan	Yes	No
Estimate builder	—	Yes
Crew scheduling	—	Yes
Mobile platform	—	web
Online payments	—	Yes

Fieldified vs Roots CRM

Fieldified

Roots CRM