Freshdesk vs PolyAI
| Freshdesk | PolyAI | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | No | No |
| Paid from | $19/mo | — |
| Open source | No | No |
| Platforms | api | Web |
| Free plan | No | No |
| Paid from | 19 /mo | — |
| Supported channels | Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portals | voice, webchat, SMS, WhatsApp |
| Workflow actions | Yes | Yes |
| Human handoff | Yes | Yes |
| Multilingual support | Yes | Yes |
| API access | Yes | Yes |
| Voice support | — | Yes |
Both are listed in Best AI Customer Service Agents, Best AI Customer Service Software. On The Geeks Club, Freshdesk scores higher on our published basis.