iTop vs Track-It!

iTop

7.0 #10 in IT SLA Management Software

About iTop

Track-It!

5.8 #40 in IT Help Desk Software

About Track-It!
iTopTrack-It!
Free planYesNo
Free trialNoYes
Paid fromFree—
Open sourceNoNo
Platformsapi, Linux, self-hosted, Web, WindowsAndroid, api, iOS, self-hosted, Web, Windows
Free planYesNo
SLA managementYesYes
Knowledge baseYesYes
Employee portalYesYes
Asset managementYesYes
Single sign-onYes—
Approval workflowsYesYes
Mobile appsNoYes

Both are listed in Best IT Help Desk Software, Best IT Change Management Software. On The Geeks Club, iTop scores higher on our published basis.