Overview

Vepaar brings customer profiles, sales funnels, tags, tickets, notes and activity records together with WhatsApp conversation handling. It also includes polls, a WhatsApp link generator and a business page. That breadth is useful for a small operation managing sales and support around WhatsApp, but less compelling if you need only a conventional CRM.

The service can save messages and media, synchronize WhatsApp chats and export synchronized conversations. Vepaar says users explicitly save the contacts and messages it handles, and that it does not send messages on a user's behalf. Businesses looking for campaign sending or official WhatsApp software should therefore choose another category of product. When Vepaar processes personal data for a customer, that customer decides what is collected, used, disclosed and stored.

Key features

CRM and conversation records

Profiles, funnels, tags and activity records keep customer context connected to sales progress. Ticket management adds a support workflow, while saved and synchronized chats preserve conversation history that might otherwise remain scattered across phones and browsers. This setup fits teams whose customer relationships are conducted largely through WhatsApp, though it does not replace a full outbound automation platform.

Online store

The storefront handles simple, variable and digital products, with inventory, shipping settings and a customizable checkout. That makes Vepaar more than a contact database: a small business can present products and take orders alongside its customer work. Vepaar says it charges no fees on orders, which keeps the transaction model straightforward. The free plan's 10-product ceiling limits how far that store can grow without upgrading.

Salesforce and HubSpot connections

The Chrome Extension connects HubSpot with WhatsApp Web for contact, conversation, ticket and deal management. Its Salesforce connection covers lead, account and contact tasks, with tasks syncing in both directions. Zapier and Google Calendar are also listed integrations. These connections matter most to teams already using those systems; they are less relevant to a business that wants Vepaar to stand alone.

Pricing

Vepaar uses a freemium model. The Free plan costs 0.00 USD and is billed forever free. It allows up to 100 contacts and 10 products, with unlimited quick replies carrying Vepaar branding. Those caps are workable for a small catalogue and an early customer list, but they make the plan a trial or starter workspace rather than a durable base for a growing business.

Premium costs 13.00 USD per month, billed yearly at $160; prices exclude taxes. The paid tier is the logical choice once the contact or product ceilings interfere with daily work, although the yearly billing commitment matters for buyers who prefer month-to-month spending. Vepaar also offers a free trial; the published free-trial terms use the same 100-contact and 10-product limits and branded quick replies.

Chat and email support are listed, with support@vepaar.com provided for technical or functional issues.

Platforms

Vepaar works on the web, Windows, macOS and Linux, and provides Android and iOS apps. A Chrome extension operates with WhatsApp Web and enables the HubSpot and Salesforce connections. That range suits teams moving between desktop and mobile, while the WhatsApp Web dependency remains important to the integrations.

Who it's for

Vepaar is aimed at small and medium businesses taking their business online. It is a strong fit for a small team that sells a modest product range, needs a lightweight CRM and keeps customer conversations in WhatsApp. It is a weaker fit for organisations requiring official WhatsApp tooling, provider-managed message sending, a large catalogue or a contact base well beyond 100 without paying for an annual plan.

Pros and cons

Pros

CRM, chat history and store in one service: sales, support context and checkout can share the same workspace.
Useful business-system links: two-way Salesforce task syncing and WhatsApp Web connections for HubSpot extend an existing stack.
Broad device coverage: web, desktop, mobile and Chrome extension access support mixed working habits.
No order fees: Vepaar says it does not charge fees on orders.

Cons

Free-tier ceilings: 100 contacts and 10 products quickly constrain an active customer list or catalogue.
Annual Premium billing: the $13 monthly figure is tied to a $160 yearly charge, not a standalone monthly term.
No outbound sending on your behalf: businesses seeking WhatsApp campaign automation need another solution.
Not official WhatsApp software: its stated relationship with WhatsApp may not meet compliance or operational expectations for every team.

Alternatives

Choose AiSensy instead if you want Android, iOS, web and API access with a free tier offering up to 200 agents and other fair-use limits. ChatFlow by Novynix is a better direction for a shared WhatsApp inbox with one team member, 100 AI replies per month and up to 500 contacts on its free plan. Galantis WhatsApp suits a web-only setup centered on campaigns, a chat widget and automation flows. Spoki is worth considering for AI customer support, unlimited operators and ticketing, with WhatsApp fees billed separately by Meta. WhatFlow offers a low-cost web plan with the first 2,000 messages sent free before usage charges. WatsBerry provides an invite-only 14-day free plan and separates Meta WhatsApp usage billing. Superchat is a broader desktop-and-mobile option whose free plan includes one WhatsApp number, one employee and 30 active contacts. EngageLab is an alternative for marketing automation with omnichannel coverage and a visual campaign builder.

For more options, browse WhatsApp Marketing Software and CRM Software.

Verdict

Choose Vepaar if your small business wants one workspace for WhatsApp-led customer management, a modest online catalogue and connections to Salesforce or HubSpot. Its combination and cross-platform access are the main reasons to choose it. Look elsewhere if you need official WhatsApp software, automated message sending, a large free contact or product allowance, or a non-annual paid commitment.

	Vepaar	Waki
Free plan	Yes
Free trial	Yes
Paid from	$1.08/mo	₹699/mo
Platforms	Android, extension, iOS, Linux, macOS, Web, Windows	api, Web
Free plan	Yes	Yes
Paid from	$13/user/mo
Free trial	Yes
Mobile app	Yes
Broadcast campaigns		Yes
Workflow automation		Yes
Personalized variables		Yes
Template management		Yes
Contact limit		500 contacts
Channel coverage		whatsapp_only

Vepaar vs Waki

Vepaar

Waki