ACI Automated Dispute Manager is a web-based system for managing payment disputes and adjustments across payment schemes. It is designed to help reduce financial write-offs by automating case work, from creating and analyzing cases to taking action and closing them. Issuers can match correspondence with case files, exchange dispute data, set workflows, and let customer-facing channels start disputes. Acquirers can submit documentation and initiate adjustments through a portal; the system can also assign cases based on analyst expertise and open cases automatically from scheme dispute information. Data visualizations show exposure and case status, while the product is described as helping users work with current rules and regulations. It supports Visa and Mastercard and lists integrations with ACI Issuing, ACI Acquiring, Visa Resolve Online, and Mastercard Mastercom. The product also lists custom rules, machine-learning models, real-time scoring, device fingerprinting, and omnichannel support. ACI says the product is developed by Lean Industries and integrated with its issuing and acquiring products. ACI was founded in 1975 and is headquartered in Elkhorn, Nebraska. Pricing is on request; no free plan is listed.
Who it is for
It suits payment issuers and acquirers that need to manage dispute cases and adjustments. ACI invites prospective customers to request a consultation.
What is good
- Automates case creation, analysis, action, and closure.
- Visualizes exposure and case status.
- Issuer workflows can match correspondence and exchange dispute data.
- Acquirer portal supports documentation and adjustment submissions.
- Supports Visa and Mastercard integrations.
What to know first
- No free plan is listed.
- Pricing is available on request, not displayed.
Verdict
ACI Automated Dispute Manager brings issuer and acquirer dispute workflows into one web-based system, with case automation and exposure visibility. Pricing is on request, so prospective customers need to contact ACI for details.
Compared on fraud detection software
- Supported card networks
- Visa, Mastercard
- Processor integrations
- ACI Issuing; ACI Acquiring; Visa Resolve Online; Mastercard Mastercom
