BT Cloud Voice

7.3easy start · #76of 174
in Business Phone Systems

Free to practise onno
Well documentedyes
Runs where you workyes

Runs on Android, iOS, Mac, Web, Windows. Paid plans from £10.52/mo.

BT Cloud Voice is ranked #76 of 174 in business phone systems on The Geeks Club. It runs on Android, iOS, macOS, Web, Windows. There is no free plan. Paid plans start at £10.52/mo.

BT Cloud Voice plans and pricing

All plans

Basic £10.52/mo per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT online portal · automatic call routing · call transfers · ring multiple phones with one number business.bt.com · 11 Oct 2026

Connect £13.74/mo per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT Basic features · voicemail to inbox · Call Director · voice and video conferencing business.bt.com · 11 Oct 2026

Collaborate £20.09/mo per 60 month licence; price increases by £1 each 1 April, starting 1 April 2027; ex VAT Connect features · audio meetings · personal meeting rooms · optional call recording and analytics business.bt.com · 11 Oct 2026

Compared on business phone systems

Free plan: No
Business numbers: local
Auto attendant: Yes
Call routing: advanced
Desktop and mobile apps: Yes

Best BT Cloud Voice alternatives

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Microsoft Teams Lesson 19.1 VitalPBX Lesson 29.0 Talkroute Lesson 38.9 3CX Lesson 48.8 Vodia PBX Lesson 58.8 Freshcaller Lesson 68.8

The record

What it is: BT Cloud Voice is a hosted VoIP phone system aimed at growing SMEs.
Calling: The service places calls over the internet and lets teams make and receive calls from different locations.
Calling features: Features include automatic call routing, call transfers, voicemail to email, Call Director, and voice and video conferencing, depending on licence.
Call packages: Optional UK and international call packages include pay-as-you-go, shared minute bundles, and unlimited UK national and mobile calls.
Call analytics: Optional Cloud Voice Call Analytics reports attempted, made, received, and missed calls, with reporting by company, department, team, or employee.
Devices: Users need a Cloud Voice licence and can call using an IP device, desktop app, or mobile app; BT says only phones from its Cloud Voice portfolio can be used.
Internet requirements: A broadband connection with sufficient bandwidth can be used; BT recommends business fibre broadband or a leased line.
Webex collaboration: Cloud Voice with Cisco Webex supports audio and video calls, instant messaging, meetings, screen sharing, file sharing, and virtual whiteboards.
Microsoft Teams integration: Webex integration lets Microsoft Teams users click to call with Cloud Voice, without a dial plan or routing reconfiguration; each user needs an active Webex service.
CRM integration: Optional Go TAPI can connect Cloud Voice with a CRM or other business application, but the customer or CRM provider must integrate it.
Security and privacy: BT says Call Director can keep a user's personal details private by billing calls to the company rather than showing them on the user's personal bill.
Support: BT advertises a dedicated UK-based helpdesk available 24/7 for Cloud Voice customers.
Business fit: BT says Cloud Voice is designed for larger businesses with five or more users and offers individually tailored user features.
Company history: BT says its roots trace to the Electric Telegraph Company, founded in 1846.
Price from: £10.52/mo

Where it ranks on The Geeks Club

Best Business Phone Systems in 2026#76 of 174

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Sources

business.bt.com/calling-messaging-tools/voip/cloud-voic· checked 11 Oct 2026
business.bt.com/content/dam/bt-business/pdfs/products/v· checked 11 Oct 2026
business.bt.com/help/guides/guide-to-bt-cloud-voice/con· checked 11 Oct 2026
business.bt.com/help/article/go-tapi-and-how-to-set-it-· checked 11 Oct 2026
business.bt.com/help/article/configure-call-director-fo· checked 11 Oct 2026
bt.com/about/bt/our-history· checked 11 Oct 2026