IR Prognosis, through its IR Collaborate offering, monitors communications performance for unified communications and contact center environments. It gives teams real-time visibility into call quality so they can locate degradation and respond. Monitoring includes MOS scoring, jitter tracking, packet-loss tracking, synthetic call tests, and SIP trunk monitoring. IR Collaborate supports cloud, on-premises, and hybrid environments and connects with Microsoft Teams, Cisco, Avaya, and Oracle. Prognosis combines cloud, server, and edge capabilities for collecting and analyzing data. Iris, an AI-powered assistant inside Prognosis, surfaces insights, speeds analysis, and points users toward actions. The listed platform is self-hosted. IR describes the product for enterprise IT teams, service providers, and contact center operations responsible for communications reliability. IR says an NCC Group assessment found out-of-the-box Prognosis configuration met GDPR requirements, while bespoke configurations should be reviewed. IR Collaborate pricing is by quote, with sales contact and demo requests available.
Who it is for
IR Collaborate suits enterprise IT teams, service providers, and contact center operations managing communications performance across cloud, on-premises, or hybrid systems.
What is good
- Real-time visibility helps locate call-quality degradation
- Tracks MOS, jitter, and packet loss
- Supports synthetic call and SIP trunk monitoring
- Connects Microsoft Teams, Cisco, Avaya, and Oracle
- Includes the Iris AI assistant
What to know first
- Listed deployment platform is self-hosted
- Pricing is available only by quote
- Bespoke configurations require GDPR review
Verdict
IR Collaborate focuses on detailed communications monitoring across mixed deployment environments and enterprise platforms. Its self-hosted listing and quote-based pricing should be considered during evaluation.
IR Prognosis plans and pricing
All plansCompared on VoIP monitoring software
- MOS scoring
- Yes
- Jitter tracking
- Yes
- Packet-loss tracking
- Yes
- Synthetic call tests
- Yes
- SIP trunk monitoring
- Yes
