Navia Benefits Administration brings employee enrollment and ongoing benefits support together through a website, a dedicated service team and an integrated experience. Aimed at employers and brokers, it is designed for organizations with 1,000 to 10,000 employees, including mid-market employers that may feel underserved by larger vendors. Navia says its team follows up on missing participant information, resolves ACA errors in real time, and handles dual enrollments and carrier file issues. Employees can enroll or change benefits in the mobile app, compare plans side by side and use a recommendation engine. A multilingual virtual chat assistant is available 24/7; Navia says it resolves 87% of chats. Compliance services include ACA tracking, notifications and year-end reporting, COBRA administration, and help with Form 5500 filings. Employers can use plan-usage analytics to refine offerings and make strategic decisions. Navia lists connections including ADP Workforce Now, Employee Navigator, PRISM HR, Rippling, UKG and Workday, and says it can connect with any file vendor. Pricing is on request from a benefits expert.
Who it is for
It suits employers and brokers seeking enrollment and ongoing benefits administration, particularly organizations with 1,000 to 10,000 employees. Employees can use mobile enrollment and plan decision-support tools.
What is good
- Mobile app supports enrollment and benefit changes.
- Includes ACA tracking, COBRA administration and Form 5500 filing help.
- Plan-usage analytics help employers refine benefits.
- 24/7 multilingual chat assistant resolves 87% of chats, Navia says.
- Connects with listed data partners and any file vendor.
What to know first
- Pricing requires a quote request.
- MyNavia app is for participants with specified benefit types.
- Designed for organizations with 1,000 to 10,000 employees.
Verdict
Navia combines enrollment tools, compliance services and participant support with employer analytics. Prospective customers need to request pricing, and the listed MyNavia app applies to participants with an FSA, HRA, HSA or Commuter benefit.
Navia Benefits Administration plans and pricing
All plansCompared on benefits enrollment software
- Enrollment events
- all events
- Decision support
- Yes
- Dependent enrollment
- Yes
- Mobile access
- both
- Payroll synchronization
- Yes
