NCH IVM Telephone Answering Attendant combines voicemail, call routing, interactive voice response, and automated outbound calls for small to medium businesses. Incoming callers can hear menus that route or redirect calls during or after office hours. IVM lists support for up to 64 telephone lines at once and includes caller ID logging, keypad menus, call transfer subject to phone-company or PBX features, and remote telephone access. Incoming messages can be saved as WAV files; voicemail boxes can forward messages by email or provide internet or remote access. Connections can use a professional telephony board, TAPI-compliant voice modem, VoIP SIP service, or a PBX such as Axon. NCH lists Linux and Windows, while the system requirements specify Windows XP through 10 and 64-bit Windows support. A free trial download is available. Purchase options include the Basic Answering Machine for 6995.00 USD per once and Enterprise for 89900.00 USD per once; the Professional monthly plan is 2999.00 USD per month. NCH cautions that a weblet administrator can install programs or access all files on the computer.
Who it is for
IVM is for small to medium businesses that need telephone answering, voicemail, call routing, surveys, order taking, or automated outbound messaging. It may suit organizations connecting telephone lines through supported boards, modems, SIP service, or a PBX.
What is good
- Supports up to 64 telephone lines simultaneously
- Saves incoming messages as WAV files
- Offers menus for call routing and redirection
- Free trial download is available
What to know first
- No free plan is listed
- Transfer depends on phone-company or PBX features
- Weblet administrators can access files or install programs
- Windows requirements list versions only through Windows 10
Verdict
IVM combines answering, routing, voicemail, and outbound calling for business phone systems. Review the line and mailbox limits of each purchase option, and grant weblet administrator access only to someone trusted with PC administration.
NCH IVM Telephone Answering Attendant plans and pricing
All plansCompared on interactive voice response software
- Free plan
- No
- Visual flow builder
- Yes
- Caller authentication
- Yes
- Self-service data lookup
- Yes
- Speech recognition
- Yes
- API access
- Yes
- Deployment
- on-premises
