Nectar Diagnostics follows SIP call journeys across on-premises, cloud, and hybrid Unified Communications and Contact Center environments. Its web platform brings together signaling visibility, post-call metrics, and media analysis, including when traffic is encrypted. It links call legs across Teams, Genesys, Avaya, Cisco, session border controllers, IVRs, and carriers through unique Correlation IDs, giving teams a centralized view across vendors. KPI dashboards present quality measures, call outcomes, and performance trends; alerts flag anomalies. The product includes MOS scoring, jitter and packet-loss tracking, and SIP trunk monitoring. Integrations listed by the vendor include Skype for Business SDN, Ribbon SBCs, AudioCodes Mediant SBC, Cisco CUCM, Oracle SBC, Genesys Engage, and Avaya components. Session data can be sent to Nectar DXP over HTTPS on port 443, with an HTTP proxy supported. Optional packet analysis may need network taps, spans, or API access to nearby equipment. Pricing is available on request, and the product page invites prospective customers to request a demo.
Who it is for
It is intended for enterprises and managed service providers working with communications and contact center environments. Teams considering optional packet analysis should account for the possible need for taps, spans, or access to adjacent network equipment.
What is good
- Correlates call legs across multiple vendors.
- Includes MOS, jitter, and packet-loss tracking.
- Dashboards show trends, quality metrics, and outcomes.
- Alerts notify teams of anomalies.
- Security controls include role-based permissions and audit logs.
What to know first
- Pricing is available on request, not listed.
- Optional packet analysis may require network equipment access.
- Customers update on-premises applications such as RIGs.
Verdict
Nectar Diagnostics combines call-path visibility, post-call analysis, and performance monitoring across mixed communications environments. Buyers should confirm pricing, deployment needs, and whether its integrations and security controls fit their environment.
Compared on VoIP monitoring software
- MOS scoring
- Yes
- Jitter tracking
- Yes
- Packet-loss tracking
- Yes
- SIP trunk monitoring
- Yes
