NHS Service Finder helps health and social care professionals in England locate local NHS services and guide patients to appropriate care. It covers over 160 searchable service types, including GP surgeries, pharmacies, urgent treatment centres, mental health services and social care. Service records can include contact details, eligibility criteria, referral instructions, maps and directions, and public service information can be emailed to patients. The service draws information from the Urgent and Emergency Care Directory of Services and the NHS website. Search results depend on the information regional teams have completed, while local commissioning can affect their quality and breadth. The web service works on mobile, tablet or desktop with an internet connection and is available 24 hours a day, 365 days a year. Access is for professionals working in health or social care settings in England, not personal or general public use. Users need a Care Identity (CIS2); NHS England’s Service Finder also uses multi-factor authentication. Each user must have an individual account because shared accounts are no longer supported. The service is free. Support is available from 8am to 6pm Monday to Friday, excluding bank holidays.
Who it is for
It is for health and social care professionals working in England who need to find local services or signpost patients. It is not intended for personal or general public use.
What is good
- Searches over 160 service types.
- Records can include referral instructions, eligibility and directions.
- Public service information can be emailed to patients.
- Available around the clock, year-round.
- Works on mobile, tablet and desktop with internet.
What to know first
- Requires a Care Identity (CIS2) and multi-factor authentication.
- Shared accounts are no longer supported.
- Search breadth depends on regional information and commissioning.
- Support hours exclude evenings, weekends and bank holidays.
Verdict
NHS Service Finder offers professionals a free way to locate services and share public information with patients. Results depend on regional data, and each user needs their own eligible account.
NHS Service Finder plans and pricing
All plansCompared on healthcare provider directories
- Free plan
- Yes
