SolarWinds VoIP & Network Quality Manager (VNQM) is a self-hosted tool for monitoring VoIP call quality and WAN performance. It tracks jitter, latency, packet loss, round-trip time and mean opinion score, with synthetic call tests and SIP trunk monitoring listed. Call detail and call management records help administrators locate affected calls, inspect call paths and review error codes. Real-time alerts can trigger when user-defined thresholds are exceeded. VNQM monitors Cisco IP SLA and Juniper RPM operations between source and target devices using current and historical QoS metrics. Supported call managers include Cisco Unified Communications Manager, Cisco CallManager Express and Avaya Communication and Media Server. It runs on the SolarWinds Platform and can integrate with Network Performance Monitor for additional device metrics. The included Observability Self-Hosted plan costs 8.00 USD per node per month, with multi-year contracts billed annually and volume discounts available. VNQM does not support more than six million calls per month. A 30-day trial is available.
Who it is for
VNQM is for network administrators investigating VoIP issues and WAN performance across remote sites. It suits teams using supported Cisco or Avaya call managers and self-hosted Windows infrastructure.
What is good
- Tracks key VoIP quality metrics
- Real-time threshold alerts
- Cisco IP SLA and Juniper RPM monitoring
- Call-path and error analysis
- Synthetic call tests and SIP monitoring
What to know first
- No free plan
- Supports no more than six million calls monthly
- Self-hosted deployment required
- Pricing is per node per month
Verdict
VNQM provides call-quality metrics, WAN monitoring and alerts for administrators operating supported communications environments. Its plan is priced at 8.00 USD per node per month, so deployment and scale requirements need review first.
SolarWinds VoIP & Network Quality Manager plans and pricing
All plansCompared on VoIP monitoring software
- Free plan
- No
- MOS scoring
- Yes
- Jitter tracking
- Yes
- Packet-loss tracking
- Yes
- Synthetic call tests
- Yes
- SIP trunk monitoring
- Yes
