Virsae Service Management (VSM) provides service management and analytics for enterprise unified communications and contact center systems. It monitors communications across infrastructure, cloud, network, endpoint, and user layers. Real-time dashboards, alerts, event notifications, and intelligent insights help teams identify conditions requiring attention, while AI-powered diagnostics analyze UC and contact-center data for risks and recommended actions. VSM also supports proactive fixes and automation intended to reduce manual intervention. Virsae says the platform manages more than 100 UC, customer-experience, and network-infrastructure vendors, including Avaya, Cisco, Genesys Cloud, and Microsoft Teams. Monitoring includes MOS scoring, jitter, packet loss, and SIP trunks. The service runs on Microsoft Azure, and Virsae states 99.99% uptime. It offers support, onboarding, training, and in-app documentation, with updates released fortnightly. Pricing is discussed through a discovery call.
Who it is for
VSM is described for managed service providers and global enterprises managing unified communications or contact centers. It fits teams needing multi-vendor monitoring, diagnostics, and automation.
What is good
- Monitors multiple communications layers
- AI diagnostics provide real-time recommendations
- Supports more than 100 vendors
- Includes MOS, jitter, and packet-loss tracking
- Offers onboarding and technical support
What to know first
- Pricing requires a discovery call
- No free plan is listed
- ISO 27001:2022 is still in progress
- Enterprise-focused product scope
Verdict
VSM brings monitoring, diagnostics, alerting, and automation into one service-management platform. Its vendor coverage and operational support suit larger communications environments, while request-based pricing requires a sales discussion.
Virsae Service Management plans and pricing
All plansCompared on VoIP monitoring software
- MOS scoring
- Yes
- Jitter tracking
- Yes
- Packet-loss tracking
- Yes
- SIP trunk monitoring
- Yes
