Best Retail CRM Software in 2026
Updated
In short: Zoho CRM is ranked #1 of 26 as of 5 October 2026, ahead of BlueConic and Hightouch. The best-ranked option with a free plan is BlueConic. The lowest first paid tier on this page is Zoho CRM at $14/mo.
Retail CRM software brings customer records and sales or marketing work together for retailers. As you compare Zoho CRM, Aptos Retail, and Ometria, look at how each handles campaign automation, customer segmentation, and unified shopper profiles. Ecommerce and POS integration can help you assess fit across sales channels, while loyalty programs and store limits show other differences captured here. The ranked entries are compared on those capabilities alongside free-plan availability and starting paid prices. Consider which functions matter most for your retail operation, then check how the listed options address them.
26 retail CRM software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Retail CRM Software, ranked on how quickly a newcomer can get going. 4 of the 25 on this page can be tried for free.
- 1 Zoho CRMPaid from $14/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 BlueConicFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 3 HightouchFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 4 CleverTapPaid from $85/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 5 Salesforce for RestaurantsPaid from $25/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 6 Ometria
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 7 WebEngage
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 8 Aptos Retail
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 9 Treasure AI Composable CDP
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 10 Xeno
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 11 Annex Cloud Loyalty Experience Platform
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 12 Bluecore
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 13 Tealium AudienceStream CDP
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 14 Veras Reach
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 15 MoEngage
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 16 PangoCDP
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 17 CustobarPaid from €548/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 18 Eagle Eye AIR
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 19 Antavo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 20 Comarch Accounts Payable Automation
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 21 Optimove
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 22 Oracle Retail Customer Engagement
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 23 Netcore Customer Engagement
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 24 Comarch Loyalty Marketing Platform
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 25 TCS BaNCS for Treasury
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Unified shopper profiles | Loyalty programs |
|---|---|---|---|---|---|---|---|---|
| 1 | Zoho CRM | 7.9 | Free plan | $14/mo | Yes | 14 /user/mo | — | — |
| 2 | BlueConic | 6.8 | Free plan | Free | — | — | — | — |
| 3 | Hightouch | 6.8 | Free plan | Free | Yes | — | — | — |
| 4 | CleverTap | 6.7 | No | $85/mo | No | — | — | — |
| 5 | Salesforce for Restaurants | 6.6 | No | $25/mo | No | — | Yes | Yes |
| 6 | Ometria | 6.5 | No | — | — | — | Yes | Yes |
| 7 | WebEngage | 6.4 | No | — | — | — | — | — |
| 8 | Aptos Retail | 6.3 | No | — | — | — | — | — |
| 9 | Treasure AI Composable CDP | 6.3 | No | — | — | — | — | — |
| 10 | Xeno | 6.3 | No | — | — | — | Yes | Yes |
| 11 | Annex Cloud Loyalty Experience Platform | 6.2 | No | — | — | — | — | — |
| 12 | Bluecore | 6.2 | No | — | — | — | — | — |
| 13 | Tealium AudienceStream CDP | 6.2 | No | — | — | — | — | — |
| 14 | Veras Reach | 6.2 | No | — | — | — | Yes | Yes |
| 15 | MoEngage | 6.1 | No | — | No | — | — | — |
| 16 | PangoCDP | 6.1 | No | — | — | — | Yes | Yes |
| 17 | Custobar | 5.9 | No | €548/mo | No | — | Yes | Yes |
| 18 | Eagle Eye AIR | 5.9 | No | — | — | — | — | — |
| 19 | Antavo | 5.8 | No | — | No | — | — | — |
| 20 | Comarch Accounts Payable Automation | 5.7 | No | — | — | — | — | — |
| 21 | Optimove | 5.7 | No | — | — | — | — | — |
| 22 | Oracle Retail Customer Engagement | 5.7 | No | — | — | — | Yes | Yes |
| 23 | Netcore Customer Engagement | 5.6 | No | — | No | — | — | — |
| 24 | Comarch Loyalty Marketing Platform | 5.5 | No | — | No | — | — | — |
| 25 | TCS BaNCS for Treasury | 5.4 | No | — | — | — | — | — |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which retail CRM software is ranked first on The Geeks Club?
Zoho CRM is ranked #1 of 26 with a score of 7.9. BlueConic is second and Hightouch third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Zoho CRM has the lowest first paid tier we found: $14/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.