Amazon Connect vs Daktela WFM
| Amazon Connect | Daktela WFM | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | Yes | Yes |
| Paid from | €20/mo | |
| Platforms | Android, api, iOS, Web | Android, api, iOS, macOS, Web, Windows |
| Free plan | No | Yes |
| Inbound calling | Yes | |
| Outbound dialer | Yes | |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | |
| Workforce management | Yes | |
| Edge delivery | Yes | |
| Serverless runtime | Yes | |
| Node.js runtime | Yes | |
| Demand forecasting | Yes | |
| Skills-based scheduling | Yes | |
| Volume forecasting | Yes | |
| Agent self-service | Yes | |
| Shared inbox | Yes | |
| Conversation routing | rules | |
| WhatsApp templates | Yes |
Listed together in Best Contact Center Workforce Management Software