Best Contact Center Workforce Management Software in 2026
Updated
In short: Daktela WFM is ranked #1 of 39 as of 7 October 2026, ahead of Webex App and Amazon Connect. The best-ranked option with a free plan is Webex App. The lowest first paid tier on this page is Genesys Workforce Engagement Management at £2.33/mo.
Keeping contact center staffing aligned with changing demand calls for tools that cover both forecasts and schedule adjustments. Compare agent capacity and demand forecasting, then look at intraday management and skills-based scheduling. Omnichannel forecasting and supported channels help you assess the types of demand and interactions accounted for, while API access is another point to weigh. Daktela WFM, Webex App and Amazon Connect are among the options shown. Free-plan availability and paid-from pricing add cost context as you compare workforce planning capabilities with your contact center's needs.
39 contact center workforce management software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Contact Center Workforce Management Software, ranked on how quickly a newcomer can get going. 6 of the 25 on this page can be tried for free.
- 1 Daktela WFMPaid from €20/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 Webex AppFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 3 Amazon Connect
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 4 GetWFMFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 5 Mitel Secure Cloud
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 6 Dialpad Workforce ManagementPaid from $95/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 7 FrontLine AtlasPaid from $15/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 8 8x8 Contact Center
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 9 CCBox WFM
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 10 Genesys Workforce Engagement ManagementPaid from £2.33/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 11 Pipkins Vantage Point
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 12 Aspect Workforce
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 13 Avaya Aura Private Cloud
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 14 Enghouse CCaaS
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 15 NextivaPaid from $15/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 16 QStory Workforce Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 17 RingCentral RingCXPaid from $65/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 18 RingCX AI Workforce ManagementPaid from $65/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 19 Verint Workforce Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 20 Eleveo Workforce Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 21 MaxContact Auto QA
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 22 Agentforce Contact CenterPaid from $50/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 23 Five9 Interaction AnalyticsPaid from $119/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 24 SingleComm Workforce
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 25 SureWFMPaid from $599/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Demand forecasting | Skills-based scheduling |
|---|---|---|---|---|---|---|---|---|
| 1 | Daktela WFM | 7.8 | Free plan | €20/mo | Yes | — | Yes | Yes |
| 2 | Webex App | 7.5 | Free plan | Free | Yes | — | — | — |
| 3 | Amazon Connect | 7.0 | No | — | No | — | — | — |
| 4 | GetWFM | 6.8 | Free plan | Free | Yes | — | — | — |
| 5 | Mitel Secure Cloud | 6.8 | No | — | — | — | Yes | Yes |
| 6 | Dialpad Workforce Management | 6.7 | No | $95/mo | — | — | Yes | Yes |
| 7 | FrontLine Atlas | 6.6 | No | $15/mo | No | 15 /user/mo | Yes | Yes |
| 8 | 8x8 Contact Center | 6.4 | No | — | No | — | — | — |
| 9 | CCBox WFM | 6.4 | No | — | No | — | Yes | Yes |
| 10 | Genesys Workforce Engagement Management | 6.4 | No | £2.33/mo | No | 155 /user/mo | Yes | Yes |
| 11 | Pipkins Vantage Point | 6.4 | No | — | — | — | Yes | Yes |
| 12 | Aspect Workforce | 6.3 | No | — | — | — | — | — |
| 13 | Avaya Aura Private Cloud | 6.3 | No | — | — | — | Yes | Yes |
| 14 | Enghouse CCaaS | 6.3 | No | — | — | — | Yes | Yes |
| 15 | Nextiva | 6.3 | No | $15/mo | — | 15 /user/mo | — | — |
| 16 | QStory Workforce Management | 6.3 | No | — | — | — | Yes | — |
| 17 | RingCentral RingCX | 6.3 | No | $65/mo | No | 65 /user/mo | Yes | Yes |
| 18 | RingCX AI Workforce Management | 6.3 | No | $65/mo | — | 20 /user/mo | Yes | Yes |
| 19 | Verint Workforce Management | 6.3 | No | — | — | — | — | — |
| 20 | Eleveo Workforce Management | 6.2 | No | — | — | — | Yes | Yes |
| 21 | MaxContact Auto QA | 6.2 | No | — | — | — | Yes | — |
| 22 | Agentforce Contact Center | 6.1 | No | $50/mo | No | 75 /user/mo | — | — |
| 23 | Five9 Interaction Analytics | 6.1 | No | $119/mo | — | — | — | — |
| 24 | SingleComm Workforce | 6.1 | No | — | — | — | Yes | Yes |
| 25 | SureWFM | 6.0 | No | $599/mo | No | — | Yes | — |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which contact center workforce management software is ranked first on The Geeks Club?
Daktela WFM is ranked #1 of 39 with a score of 7.8. Webex App is second and Amazon Connect third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Genesys Workforce Engagement Management has the lowest first paid tier we found: £2.33/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.