Amazon Connect vs Enghouse CCaaS
| Amazon Connect | Enghouse CCaaS | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | — | — |
| Open source | No | No |
| Platforms | Android, api, iOS, Web | api, Web |
| Free plan | No | — |
| Inbound calling | Yes | — |
| Outbound dialer | Yes | Yes |
| IVR builder | Yes | — |
| Digital channel scope | omnichannel | — |
| Workforce management | Yes | — |
Both are listed in Best Call Center Software, Best Contact Center Software, Best Omnichannel Contact Center Software, Best Contact Center Workforce Management Software. On The Geeks Club, Amazon Connect scores higher on our published basis.