Enghouse CCaaS

Enghouse CCaaS is ranked #81 of 126 in call center software on The Geeks Club, made by Enghouse CCaaS (Markham, Ontario, Canada). It runs on API, Web.

Enghouse CCaaS plans and pricing

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Enghouse CCaaS Not published Scales from 10 to 10,000 seats · 90-day recording storage · Standard and Advanced capabilities · Add-ons available enghouseinteractive.com · 3 Oct 2026

Compared on call center software

Outbound dialer: Yes

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Enghouse CCaaS

Product: Enghouse CCaaS is a cloud-based contact center platform for handling customer interactions across multiple channels.
Channels: The platform supports voice, email, chat, SMS, social media, and video interactions.
Contact center features: Listed capabilities include inbound and outbound voice, automatic call distribution, IVR and self-service, recording, and reporting dashboards.
AI and quality: AI features include interaction evaluation, customer sentiment insights, agent assistance, and natural-language self-service.
Integrations: Named integrations include Microsoft Teams, Salesforce, Microsoft Dynamics 365, Freshdesk, ServiceNow, Verint, WhatsApp, and Google Dialogflow.
APIs: The product page says APIs and toolkits can connect CRM, workforce management, and other applications using a standard API.
Platform access: Enghouse’s CCaaS overview describes access through an intuitive web-based interface and integrations through open APIs.
Recording limit: The capability table lists 90 days of recording storage for both Standard and Advanced tiers.
Optional capabilities: Listed add-ons include workforce management, CRM connectors, chatbots, voicebots, analytics, outbound campaigns, and PCI payment options.
Support: The capabilities table lists 24/7 support.
Security: An Enghouse announcement says Enghouse Interactive Americas earned ISO 27001 certification for its security management system covering customer data in public CCaaS and private cloud contact center solutions.
Intended users: Enghouse describes the service as scalable from 10 to 10,000 seats, regardless of agent location.
Pricing: The product page invites prospective customers to request a demo and contact Enghouse but does not display a price.
Founded: 1984

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Where it ranks on The Geeks Club

Best Call Center Software in 2026#81 of 126
Best Contact Center Software in 2026#16 of 38
Best Omnichannel Contact Center Software in 2026#13 of 37
Best Contact Center Workforce Management Software in 2026#11 of 34
Best Computer Telephony Integration Software in 2026#9 of 22

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Sources

enghouseinteractive.com/products/enghouse-ccaas/· checked 3 Oct 2026
info.enghouseinteractive.com/rs/547-FBA-390/images/Contact_Center_as· checked 3 Oct 2026
enghouseinteractive.com/news/enghouse-interactive-americas-earn· checked 3 Oct 2026
enghouseinteractive.com/products/enabling-technologies/cti-conn· checked 28 Sept 2026