Easy8 HelpDesk vs iTop
| Easy8 HelpDesk | iTop | |
|---|---|---|
| Free plan | No | Yes |
| Free trial | Yes | |
| Paid from | Free | |
| Platforms | self-hosted, Web | api, Linux, self-hosted, Web, Windows |
| Free plan | No | Yes |
| SLA scope | both | |
| Escalation automation | Yes | |
| Business-hour calendars | Yes | |
| Multi-level SLAs | Yes | |
| SLA reporting | Yes | |
| API access | Yes | |
| Approval workflows | Yes | |
| SLA management | Yes | |
| Knowledge base | Yes | |
| Employee portal | Yes | |
| Asset management | Yes | |
| Single sign-on | Yes | |
| Mobile apps | No |
Listed together in Best IT SLA Management Software