Easy8 HelpDesk

6.5easy start · #78 of 183
in Project Management Software

Free to practise onnot on record
Free trialyes
Well documentedyes
Runs where you worknot on record

Runs on self-hosted, Web.

Easy8 HelpDesk is ranked #78 of 183 in project management software on The Geeks Club, made by Easy8 HelpDesk (Prague, Czech Republic). It runs on Self-hosted, Web. There is no free plan. A free trial is offered.

Easy8 HelpDesk plans and pricing

All plans

Essentials €6.90/mo billed annually Minimum 10 cloud user licenses · Minimum 25 on-premises user licenses easy8.com · 20 Sept 2026

Business Not published Minimum 10 cloud user licenses · Minimum 25 on-premises user licenses easy8.com · 20 Sept 2026

Platform Not published Minimum 10 cloud user licenses · Minimum 25 on-premises user licenses easy8.com · 20 Sept 2026

Enterprise Not published Minimum 10 cloud user licenses · Minimum 25 on-premises user licenses easy8.com · 20 Sept 2026

Business €13.90/yr user/month, billed annually HelpDesk Premium listed as an add-on easy8.com · 29 Sept 2026

Platform €25.90/yr user/month, billed annually HelpDesk Premium listed as an add-on easy8.com · 29 Sept 2026

Compared on project management software

Free plan: No
SLA scope: both
Escalation automation: Yes
Business-hour calendars: Yes
Multi-level SLAs: Yes
SLA reporting: Yes
API access: Yes

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The record

Purpose: Easy8 HelpDesk is an integrated help desk for managing customer support requests and tickets.
Ticket creation: Tickets can be created from email or through a simplified ticketing interface.
Ticket routing: Tickets can be sorted into projects according to customers, products, or other criteria.
Email handling: The product retains rich formatting and images from emails and sends automated email notifications to clients during ticket processing.
SLAs and hours: Projects can define response and resolution SLAs and prepaid hours, including transfer of unused hours.
Reporting: HelpDesk provides customizable statistics, reports by project or client, overall ticket processing statistics, and SLA reports.
Customer portal: An optional HelpDesk users interface lets external customers enter and manage their requests.
Mailbox integrations: Mailbox OAuth authentication currently supports Google Workspace and Microsoft Exchange accounts.
Integration ecosystem: Easy8's n8n integration connects it with more than 1,000 other apps and lists HubSpot, Salesforce, Zendesk, Freshdesk, Google Sheets, Excel, Teams, Slack, GitHub, and GitLab use cases.
Security: Easy8 says it is DNV certified for ISO/IEC 27001:2022 and ISO/IEC 27017 and follows GDPR; its security overview also describes TLS 1.2 and 1.3 for data in transit.
Hosting: Easy8 offers cloud and on-premises deployment options.
Notable limit: The HelpDesk documentation says clients can currently be separated solely by sender, not by a combination of sender and receiving mailbox.
Who it is for: The product page describes HelpDesk as a solution for customer care, while the pricing page identifies its add-on for teams seeking a customer service experience.
Trial: The product page offers a 30-day free trial and states that no credit card is required.

Where it ranks on The Geeks Club

Best Project Management Software in 2026#78 of 183
Best IT SLA Management Software in 2026#12 of 50
Best Workflow Management Software in 2026#17 of 47

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Sources

easy8.com/product/helpdesk· checked 29 Sept 2026
easy8.com/documentation-of-easy8/article/helpdesk· checked 29 Sept 2026
easy8.com/services/integrations· checked 29 Sept 2026
easy8.com/blog/security-overview· checked 29 Sept 2026
easy8.com/pricing· checked 29 Sept 2026