FireHydrant vs InvGate Service Desk

FireHydrant

7.7 #5 in IT Incident Management Software

About FireHydrant

InvGate Service Desk

6.7 #20 in IT Knowledge Base Software

About InvGate Service Desk
FireHydrantInvGate Service Desk
Free planYesNo
Free trialYesYes
Paid from$25/mo$41.67/mo
Open sourceNoNo
Platformsapi, Webapi, Linux, self-hosted, Web, Windows
Free planYesNo
On-call schedulingYes—
Escalation policiesYes—
Status pageadvanced—
Post-incident reviewsYes—
Stakeholder updatesYes—
ChatOps incident actionsYes—

Both are listed in Best IT Incident Management Software. On The Geeks Club, FireHydrant scores higher on our published basis.