InvGate Service Desk

InvGate Service Desk is ranked #21 of 44 in it knowledge base software on The Geeks Club. It runs on API, Linux, Self-hosted, Web, Windows. There is no free plan. A free trial is offered. Paid plans start at $41.67/mo.

InvGate Service Desk plans and pricing

All plans

Pro $500/yr /agent/year · Starts at $2,500/year 5–50 agents · workflow builder · AI Service Agent · MS Teams/WhatsApp invgate.com · 1 Oct 2026

Starter $1,499/yr /year · Fixed price 5 agents · unlimited end-users and approvers · SSO · AI Hub invgate.com · 1 Oct 2026

Enterprise Not published Custom · Starts at $12,000/year Any number of agents · concurrent seats · on-premise hosting · multiple SAML support invgate.com · 1 Oct 2026

Compared on it knowledge base software

Free plan: No

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InvGate Service Desk

Service scope: InvGate Service Management is a system of execution that orchestrates end-to-end service processes and supports service delivery from IT to Facilities.
Core features: The product includes ticket management, self-service, workflows, analytics, knowledge management, change and problem management, automation, SLAs, gamification, multi-department support and a product catalog.
AI Hub: AI Hub provides AI-powered ticket summaries, virtual service agent support, knowledge article generation, routing and suggested answers.
Workflow automation: A visual no-code workflow builder supports forms, approvals, conditions, parallel flows, reusable components and external actions.
Integrations: InvGate connects through REST API and native integrations including Microsoft Teams, Microsoft Intune, Azure AD/Active Directory, Office 365 and FileWave.
Security certifications: InvGate states that it is certified under ISO 27001:2022 and completes SOC 2 Type II audits, and lists ISO 9001, GDPR compliance and PeopleCert ITIL v4 practices.
Security testing: InvGate regularly conducts independent penetration testing and continuous vulnerability management, prioritizing and remediating identified issues.
Deployment: InvGate Service Management is offered through SaaS and on-premise delivery models.
Support: InvGate provides implementation support, ongoing training, personalized support and 24/7 assistance.
Trial: InvGate offers a 30-day free trial without requiring a credit card.
Trial installers: Trial resources include a virtual-machine OVA, a 64-bit Windows installer, and scripts for CentOS and Ubuntu.
Customer reach: InvGate says its solutions support organizations in more than 70 countries and are used across industries including banking, aerospace, healthcare and retail.
Headquarters: Claymont, Delaware, USA; Buenos Aires, Argentina; Mexico City, Mexico; Barcelona, Spain
Price from: $41.67/mo

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Where it ranks on The Geeks Club

Best IT Knowledge Base Software in 2026#21 of 44
Best IT Problem Management Software in 2026#4 of 30
Best IT Service Catalog Software in 2026#9 of 14

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Sources

invgate.com/about-us· checked 1 Oct 2026
invgate.com/service-management· checked 1 Oct 2026
invgate.com/service-management/workflows· checked 1 Oct 2026
invgate.com/integrations· checked 1 Oct 2026
invgate.com/security· checked 1 Oct 2026
invgate.com/resources/service-management· checked 1 Oct 2026
invgate.com/pricing· checked 1 Oct 2026