Freshdesk vs Unity Contact Center
| Freshdesk | Unity Contact Center | |
|---|---|---|
| Free plan | Yes | |
| Free trial | Yes | |
| Paid from | $19/mo | |
| Platforms | api | Web, Windows |
| Free plan | No | |
| Paid from | 19 /mo | |
| Supported channels | Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portals | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Multilingual support | Yes | |
| API access | Yes | |
| Customer portal | Yes | |
| Case management | Yes | |
| SLA management | Yes | |
| Omnichannel support | Yes | |
| Knowledge base | Yes | |
| Workflow automation | Yes | |
| Service analytics | custom | |
| Shared inbox | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| Included agent seats | 1 | |
| Team leaderboards | No | |
| Rewards catalog | No | |
| Challenge scheduling | No | |
| Leaderboard scope | individual | |
| Supported helpdesks | BroadSoft | |
| Core mechanics | leaderboards |
Listed together in Best Customer Service Gamification Software