Best Customer Service Gamification Software in 2026
Updated
In short: Freshdesk is ranked #1 of 26 as of 5 October 2026, ahead of LiveAgent and BoardQ. The best-ranked option with a free plan is BoardQ. The lowest first paid tier on this page is Plecto at $2/mo.
For support teams looking to make work more engaging, customer service gamification software offers features such as challenges, rewards, and leaderboards. Compare core mechanics and challenge scheduling, then check leaderboard scope, team leaderboards, and the rewards catalog. Supported helpdesks and single sign-on can help you assess how each option fits your existing tools. Free-plan availability and paid-from pricing add cost context. Freshdesk, LiveAgent, and BoardQ are among the entries shown. Use the listed mechanics and integrations to consider which approach suits your team’s goals and support setup.
26 customer service gamification software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Customer Service Gamification Software, ranked on how quickly a newcomer can get going. 8 of the 25 on this page can be tried for free.
- 1 FreshdeskPaid from $19/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 2 LiveAgentPaid from $15/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 3 BoardQPaid from $8.99/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 4 MaestroQAPaid from $185/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 5 Vonage SMS API
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 6 GamifierPaid from $3/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 7 Hoopla
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 8 Scorebuddy Conversation Analytics
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 9 Genesys Workforce Engagement ManagementPaid from £2.33/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 10 AmplifAI Quality Assurance
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 11 Five9 Interaction AnalyticsPaid from $119/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 12 RingCentral RingCXPaid from $65/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 13 Talkdesk CX CloudPaid from $85/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 14 TouchPoint One A-GAME FlexPaid from $29.23/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 15 GeckoboardPaid from $79/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 16 Talkdesk Quality ManagementPaid from $165/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 17 TrakdeskPaid from $9.99/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 18 Unity Contact Center
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 19 ZIZO
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 20 Centrical
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 21 PlectoPaid from $2/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 22 EvaluAgent
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 23 OneContact Gamification
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 24 Vonage Contact Center
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 25 Aspect League
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Team leaderboards | Rewards catalog |
|---|---|---|---|---|---|---|---|---|
| 1 | Freshdesk | 7.0 | Free plan | $19/mo | No | — | — | — |
| 2 | LiveAgent | 7.0 | No | $15/mo | Yes | 15 /user/mo | — | — |
| 3 | BoardQ | 6.8 | Free plan | $8.99/mo | Yes | — | — | — |
| 4 | MaestroQA | 6.8 | Free plan | $185/mo | — | — | — | — |
| 5 | Vonage SMS API | 6.8 | No | — | No | — | — | — |
| 6 | Gamifier | 6.6 | No | $3/mo | No | 3 /user/mo | — | — |
| 7 | Hoopla | 6.6 | No | — | No | — | — | — |
| 8 | Scorebuddy Conversation Analytics | 6.5 | No | — | No | — | — | — |
| 9 | Genesys Workforce Engagement Management | 6.3 | No | £2.33/mo | No | 155 /user/mo | — | — |
| 10 | AmplifAI Quality Assurance | 6.2 | No | — | — | — | — | — |
| 11 | Five9 Interaction Analytics | 6.2 | No | $119/mo | — | — | — | Yes |
| 12 | RingCentral RingCX | 6.2 | No | $65/mo | — | 65 /user/mo | — | — |
| 13 | Talkdesk CX Cloud | 6.1 | No | $85/mo | No | 165 /user/mo | Yes | — |
| 14 | TouchPoint One A-GAME Flex | 6.1 | No | $29.23/mo | No | 29.23 /user/mo | Yes | — |
| 15 | Geckoboard | 6.0 | No | $79/mo | No | — | — | — |
| 16 | Talkdesk Quality Management | 6.0 | No | $165/mo | No | 165 /user/mo | Yes | — |
| 17 | Trakdesk | 6.0 | No | $9.99/mo | Yes | 9.99 /user/mo | — | — |
| 18 | Unity Contact Center | 5.9 | No | — | — | — | No | No |
| 19 | ZIZO | 5.9 | No | — | No | — | Yes | Yes |
| 20 | Centrical | 5.8 | No | — | No | — | — | — |
| 21 | Plecto | 5.8 | No | $2/mo | No | 24 /user/mo | — | — |
| 22 | EvaluAgent | 5.7 | No | — | — | — | — | — |
| 23 | OneContact Gamification | 5.7 | No | — | — | — | Yes | Yes |
| 24 | Vonage Contact Center | 5.7 | No | — | No | — | — | — |
| 25 | Aspect League | 5.6 | No | — | — | — | — | Yes |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which customer service gamification software is ranked first on The Geeks Club?
Freshdesk is ranked #1 of 26 with a score of 7.0. LiveAgent is second and BoardQ third.
How many of these have a free plan?
3 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Plecto has the lowest first paid tier we found: $2/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.