HESK vs ServiceNow ITSM
| HESK | ServiceNow ITSM | |
|---|---|---|
| Free plan | Yes | |
| Platforms | self-hosted, Web | Android, iOS, Web |
| Free plan | Yes | No |
| Help center | Yes | |
| Ticket automation | Yes | |
| Customer portal | Yes | |
| Included agent seats | 10 | |
| On-call scheduling | Yes | |
| Escalation policies | Yes | |
| Status page | none | |
| Post-incident reviews | Yes | |
| Stakeholder updates | Yes |
Listed together in Best IT Help Desk Software