Best IT Help Desk Software in 2026
Updated
In short: Desk365 is ranked #1 of 48 as of 4 October 2026, ahead of Genuity Helpdesk and GLPI. The best-ranked option with a free plan is Genuity Helpdesk. The lowest first paid tier on this page is ALVAO IT Asset Management at $0.68/mo.
IT help desk software helps teams organize employee requests and support work. Compared on approval workflows, SLA management, asset management and knowledge base features, these tools can be assessed for how they support service processes and resources. Employee portals, mobile apps and single sign-on offer further points to weigh, alongside free-plan availability and paid-from pricing. Desk365, Genuity Helpdesk and GLPI are among the options, with iTop and Jitbit Helpdesk also represented. Consider how employees access support and which request, asset and service-management capabilities matter in your environment.
48 IT help desk software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
IT Help Desk Software, ranked on how quickly a newcomer can get going. 18 of the 25 on this page can be tried for free.
- 1 Desk365Paid from $12/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 Genuity HelpdeskPaid from $39.99/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 3 GLPIPaid from €19/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 4 iTopFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 5 Jitbit HelpdeskPaid from $24/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 6 Atera
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 7 Alloy NavigatorPaid from $19/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 8 FreshservicePaid from $19/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 9 VivantioPaid from $49/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 10 HESKFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 11 InvGate Service DeskPaid from $41.67/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 12 SolarWinds Service DeskPaid from $39/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 13 SysAidPaid from $89/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 14 TOPdeskPaid from £51/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 15 Zendesk Employee ServicePaid from $29/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 16 LansweeperPaid from $199/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 17 AtomicworkPaid from $1/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 18 Mojo HelpdeskPaid from $14/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 19 TeamDynamix DEX
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 20 ManageEngine ServiceDesk PlusPaid from $13/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 21 Web Help DeskPaid from $26.67/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 22 ALVAO IT Asset ManagementPaid from $0.68/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 23 iTop
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 24 KIX
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: yes
- 25 BOSSDeskPaid from $29/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT help desk software is ranked first on The Geeks Club?
Desk365 is ranked #1 of 48 with a score of 7.9. Genuity Helpdesk is second and GLPI third.
How many of these have a free plan?
4 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, ALVAO IT Asset Management has the lowest first paid tier we found: $0.68/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on. Paid placements never change a rank.