Hornbill Service Manager vs osTicket
| Hornbill Service Manager | osTicket | |
|---|---|---|
| Free plan | Yes | |
| Free trial | Yes | |
| Paid from | $12/mo | |
| Platforms | Web | api, self-hosted, Web |
| Free plan | Yes | Yes |
| Non-IT departments | Yes | |
| Service catalog | Yes | |
| Workflow automation | Yes | |
| Employee portal | Yes | |
| Knowledge base | Yes | |
| Asset management | Yes | |
| Deployment | cloud | |
| SLA management | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| Customer portal | Yes | |
| API access | Yes |
Listed together in Best IT Knowledge Base Software