Best IT Knowledge Base Software in 2026
Updated
In short: GLPI is ranked #1 of 61 as of 4 October 2026, ahead of CompassDocs and iTop. The best-ranked option with a free plan is CompassDocs. The lowest first paid tier on this page is Tango at $1.25/mo.
Keeping technical guidance and operational procedures accessible can help employees find answers and teams work with runbooks. Compare AI-powered search and runbook support with the access options: Microsoft Teams, Slack, an internal employee portal, and single sign-on. These features can help you assess how people reach information and how access fits your environment. GLPI, CompassDocs, and iTop are among the entries, alongside Jitbit Helpdesk and Hudu. Free-plan availability and the paid-from price offer further points to weigh as you consider the needs of your IT team.
61 IT knowledge base software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
IT Knowledge Base Software, ranked on how quickly a newcomer can get going. 24 of the 25 on this page can be tried for free.
- 1 GLPIPaid from €19/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 CompassDocsPaid from $8/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 3 iTopFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 4 Jitbit HelpdeskPaid from $24/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 5 TangoPaid from $1.25/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 6 Matrix42 FastViewerPaid from €45/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 7 ScribePaid from $1,713/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 8 Hudu
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 9 DocusnapPaid from €38.75/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 10 FreshservicePaid from $19/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 11 HESKFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 12 ITFlowFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 13 Liongard
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 14 SuperOpsPaid from $1.50/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 15 Alloy NavigatorPaid from $19/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 16 Giva ChangeManagerPaid from $6.33/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 17 SolarWinds Service DeskPaid from $39/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 18 Zoho DeskPaid from ₹420/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 19 FreeITSMFree plan
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 20 InvGate Service DeskPaid from $41.67/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 21 SysAidPaid from $89/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 22 TOPdeskPaid from £51/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 23 Hornbill IT Asset Management
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 24 Mojo HelpdeskPaid from $14/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 25 RunbookPaid from $40/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which IT knowledge base software is ranked first on The Geeks Club?
GLPI is ranked #1 of 61 with a score of 7.4. CompassDocs is second and iTop third.
How many of these have a free plan?
8 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Tango has the lowest first paid tier we found: $1.25/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on. Paid placements never change a rank.