Intercom vs Salesforce Service Cloud
| Intercom | Salesforce Service Cloud | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | No |
| Paid from | $19/mo | $25/mo |
| Open source | No | No |
| Platforms | Android, iOS, Web | api |
| Free plan | No | No |
| Paid from | $29/user/mo | $25/user/mo |
| Shared inbox | Yes | Yes |
| SLA management | Yes | Yes |
| Help center | Yes | Yes |
| Ticket automation | — | Yes |
| Customer portal | — | Yes |
| API access | — | Yes |
Both are listed in Best Help Desk Software, Best Customer Self-Service Software, Best AI Customer Service Software, Best Customer Service CRM Software. On The Geeks Club, Intercom scores higher on our published basis.