Luware Nimbus vs Zendesk Contact Center
| Luware Nimbus | Zendesk Contact Center | |
|---|---|---|
| Free plan | No | No |
| Free trial | Yes | |
| Paid from | $85/mo | $33/mo |
| Platforms | Android, api, iOS, Web | Web |
| Free plan | No | No |
| Outbound dialer | Yes | Yes |
| Call capture | both | |
| Call transcription | Yes | |
| Searchable archive | Yes | |
| Consent controls | Yes | |
| AI call summaries | Yes | |
| Mobile app | Yes | |
| Voice channel | Yes | |
| Digital channels | instant messaging, email, external tasks, live chat, social media | |
| Workforce management | No | Yes |
| AI agent assistance | Yes | |
| Interaction recording | Yes | |
| Paid from | $83/user/mo | |
| Inbound calling | Yes | |
| IVR builder | Yes | |
| Digital channel scope | omnichannel | |
| Supported channels | social, web, mobile, voice, email | |
| Workflow actions | Yes | |
| Human handoff | Yes | |
| Voice support | Yes | |
| Multilingual support | Yes | |
| API access | Yes | |
| Channels supported | social, web, mobile, voice, email | |
| SLA management | Yes | |
| Help center | Yes | |
| Ticket automation | Yes | |
| Customer portal | Yes | |
| Interactive reports | Yes | |
| Scheduled delivery | Yes | |
| Report access | web_and_download | |
| Distribution channels | multi_channel |
Listed together in Best Call Center Software