Best Call Center Software in 2026
Updated
In short: Freshcaller is ranked #1 of 126 as of 5 October 2026, ahead of Amazon Connect and Dialpad Support. The best-ranked option with a free plan is CallHub. The lowest first paid tier on this page is CallHub at $0.05/mo.
Call center software can support teams managing inbound and outbound calls alongside digital channels. Compare digital channel scope, inbound calling and outbound dialer availability with the IVR builder options. Maximum agents, recording retention and workforce management provide further criteria for evaluating capacity and day-to-day operations. Free-plan availability and paid-from pricing can also inform a cost comparison. Freshcaller, Amazon Connect and Dialpad Support are among the entries shown, with CallHub and Genesys Cloud CX also available to consider. Think about the channels and call flows your team handles, then weigh the listed capacity and recording details against those needs.
126 call center software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Call Center Software, ranked on how quickly a newcomer can get going. 13 of the 25 on this page can be tried for free.
- 1 FreshcallerPaid from $15/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 Amazon Connect
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 3 Dialpad SupportPaid from $8,095/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 4 CallHubPaid from $0.05/mo
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 5 Genesys Cloud CXPaid from $75/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 6 Exotel Contact CenterPaid from $70/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 7 Daktela Contact CenterPaid from €12/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 8 8x8 Contact Center
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 9 Twilio FlexPaid from $1/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 10 Comm100 Contact CenterPaid from $27/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 11 RingCentral RingCXPaid from $65/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 12 UJETPaid from $65/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 13 OdigoPaid from €40/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 14 GoTo Contact Center
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 15 MyOperatorPaid from ₹5,000/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 16 Google Contact Center AI Platform
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 17 Zendesk Contact CenterPaid from $33/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 18 Talkdesk CX CloudPaid from $85/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 19 Knowlarity Cloud Contact CenterPaid from ₹1,999/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 20 Ringflow Contact CenterPaid from $7.99/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 21 Zoom Contact Center
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 22 Mitel CX
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 23 OpenScape Contact Center Enterprise
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 24 uContactPaid from $59.99/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
- 25 Agentforce Contact CenterPaid from $50/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: yes
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Inbound calling | Outbound dialer |
|---|---|---|---|---|---|---|---|---|
| 1 | Freshcaller | 9.1 | Free plan | $15/mo | Yes | $15/user/mo | — | — |
| 2 | Amazon Connect | 8.6 | No | — | No | — | Yes | Yes |
| 3 | Dialpad Support | 8.4 | No | $8,095/mo | No | $80/user/mo | Yes | Yes |
| 4 | CallHub | 8.1 | Free plan | $0.05/mo | No | — | — | — |
| 5 | Genesys Cloud CX | 8.0 | No | $75/mo | No | $75/user/mo | Yes | Yes |
| 6 | Exotel Contact Center | 8.0 | No | $70/mo | — | — | Yes | Yes |
| 7 | Daktela Contact Center | 8.0 | No | €12/mo | No | — | — | Yes |
| 8 | 8x8 Contact Center | 7.9 | No | — | No | — | Yes | Yes |
| 9 | Twilio Flex | 7.9 | No | $1/mo | No | — | Yes | Yes |
| 10 | Comm100 Contact Center | 7.9 | No | $27/mo | No | — | — | Yes |
| 11 | RingCentral RingCX | 7.8 | No | $65/mo | No | $65/user/mo | Yes | Yes |
| 12 | UJET | 7.7 | No | $65/mo | No | $65/user/mo | Yes | Yes |
| 13 | Odigo | 7.7 | No | €40/mo | No | — | — | Yes |
| 14 | GoTo Contact Center | 7.5 | No | — | No | — | Yes | Yes |
| 15 | MyOperator | 7.5 | No | ₹5,000/mo | No | — | — | Yes |
| 16 | Google Contact Center AI Platform | 7.4 | No | — | No | — | Yes | Yes |
| 17 | Zendesk Contact Center | 7.4 | No | $33/mo | No | $83/user/mo | Yes | Yes |
| 18 | Talkdesk CX Cloud | 7.4 | No | $85/mo | No | $85/user/mo | Yes | Yes |
| 19 | Knowlarity Cloud Contact Center | 7.4 | No | ₹1,999/mo | No | — | — | Yes |
| 20 | Ringflow Contact Center | 7.4 | No | $7.99/mo | No | $7.99/user/mo | Yes | Yes |
| 21 | Zoom Contact Center | 7.3 | No | — | No | — | Yes | Yes |
| 22 | Mitel CX | 7.3 | No | — | — | — | Yes | Yes |
| 23 | OpenScape Contact Center Enterprise | 7.3 | No | — | — | — | Yes | Yes |
| 24 | uContact | 7.3 | No | $59.99/mo | No | $59.99/user/mo | Yes | Yes |
| 25 | Agentforce Contact Center | 7.3 | No | $50/mo | No | $75/user/mo | — | Yes |
Is your platform on this list?
Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
Questions about this list
Which call center software is ranked first on The Geeks Club?
Freshcaller is ranked #1 of 126 with a score of 9.1. Amazon Connect is second and Dialpad Support third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, CallHub has the lowest first paid tier we found: $0.05/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on.