MaestroQA vs Squaretalk Contact Center Analytics
Squaretalk Contact Center Analytics
6.1 #98 in Call Center Software
About Squaretalk Contact Center Analytics| MaestroQA | Squaretalk Contact Center Analytics | |
|---|---|---|
| Free plan | Yes | No |
| Paid from | $185/mo | $25/mo |
| Platforms | extension, Web | Windows |
| Coaching workflows | Yes | |
| AI-assisted scoring | Yes | |
| Calibration tools | Yes | |
| Compliance reviews | Yes | |
| QA channels | omnichannel | |
| Free plan | No | |
| Paid from | 25 /user/mo | |
| Real-time monitoring | Yes | |
| Speech analytics | Yes | |
| Sentiment analysis | Yes | |
| Service-level reporting | Yes | |
| Data retention | 12 months | |
| Dialing modes | predictive, random, dynamic dialing by country and area code | |
| CRM integrations | Zoho CRM, Zoho Desk, Zoho SalesIQ, Zoho Recruit, Salesforce, Freshworks, Pipedrive | |
| Local presence | Yes | |
| Call recording | Yes | |
| Browser calling | Yes | |
| Desktop app | Yes | |
| SIP support | Yes |
Listed together in Best Contact Center Analytics Software