Best Contact Center Analytics Software in 2026
Updated
In short: Convin is ranked #1 of 29 as of 4 October 2026, ahead of Amazon Connect and MaestroQA. The best-ranked option with a free plan is MaestroQA. The lowest first paid tier on this page is Genesys Cloud Agentic Virtual Agent at $6.25/mo.
When you need to understand how customer service conversations and operations are performing, contact center analytics software can help bring those signals into view. Compared on speech analytics, sentiment analysis, real-time monitoring and quality scorecards, these options offer several ways to review interactions and service work. Service-level reporting and data retention add operational considerations; free-plan availability and paid-from pricing help frame cost. Convin, Amazon Connect and MaestroQA are among the named options to consider. Think about which interaction insights and reporting matter to your team, then compare how each product's listed capabilities and terms fit that work.
29 contact center analytics software ranked on what their makers publish — plans and prices, free tiers, platforms and the facts on their own pages.
Contact Center Analytics Software, ranked on how quickly a newcomer can get going. 5 of the 25 on this page can be tried for free.
- 1 ConvinFree plan
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 Amazon Connect
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 3 MaestroQAPaid from $185/mo
- Free to practise on: yes
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 4 Scorebuddy Conversation Analytics
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 5 SESTEK Text-to-Speech
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 6 Enthu.AIPaid from $59/mo
- Free to practise on: not on record
- Free trial: yes
- Well documented: yes
- Runs where you work: not on record
- 7 QEval
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 8 Level AI Contact Center Analytics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 9 CallMiner Eureka
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 10 MaxContact Auto QA
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 11 Uniphore U-Assist
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 12 ASAPP Interaction Intelligence
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 13 Genesys Cloud Agentic Virtual AgentPaid from $6.25/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 14 Talkdesk CX CloudPaid from $85/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 15 DaiseePaid from $99/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 16 Squaretalk Contact Center AnalyticsPaid from $25/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 17 Analyza
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 18 EvaluAgent
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 19 Five9 Interaction AnalyticsPaid from $119/mo
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 20 Hear
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 21 Oryx QA
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 22 Xdroid Customer Interaction Intelligence Platform
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 23 Observe.AI Conversation Intelligence
- Free to practise on: not on record
- Free trial: not on record
- Well documented: yes
- Runs where you work: not on record
- 24 Omind AIQMS
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
- 25 OpenText Contact Center Analytics
- Free to practise on: not on record
- Free trial: not on record
- Well documented: not on record
- Runs where you work: not on record
Is your platform on this list?
Numbered spots on this list can be sponsored. They are labelled, and the editorial order and scores never change for payment.
Questions about this list
Which contact center analytics software is ranked first on The Geeks Club?
Convin is ranked #1 of 29 with a score of 7.6. Amazon Connect is second and MaestroQA third.
How many of these have a free plan?
2 of the 25 on this page publish a free plan on their own pricing pages.
Which is the cheapest paid option?
On this page, Genesys Cloud Agentic Virtual Agent has the lowest first paid tier we found: $6.25/mo.
How is this list ranked?
Ranked on how quickly a newcomer can get going: documentation depth, a free tier or trial, and the platforms it runs on. Paid placements never change a rank.