Overview

Triple Whale brings business data, growth measurement and operational actions into one AI-oriented system. That broad scope can give a commerce operation a common view of sales, spend, customers and performance, reducing the need to reconcile separate reporting tools. It is a better fit for brands with several marketing channels and a meaningful data operation than for a company seeking only basic web analytics.

The platform is made by Triple Whale, founded in 2021 and headquartered in Columbus, Ohio. It supports Android, iOS and web use, alongside APIs for connecting systems and moving data.

Key features

Attribution and reporting

Triple Pixel tracks customers across devices and platforms, giving teams a way to connect marketing activity with commerce outcomes. Multi-touch attribution is reserved for paid plans, so the Free tier is not a complete answer for brands that need channel-level credit across a customer journey. Spend tracking, pipeline tracking and custom dashboards cover practical reporting needs, while real-time data refresh updates data every 15 minutes or less.

AI and creative work

Moby AI answers questions about sales, spend, customers and performance in the context of a business. It can also generate on-brand creative, which makes it more useful as a decision aid than a conventional dashboard, although teams should still review generated work before using it publicly.

Automation and measurement

Automate adds paid-media actions, scheduled reports and workflows, creative variations, and landing-page and interactive-asset creation. Those additions matter for teams ready to turn analysis into repeatable campaign operations; they are unnecessary overhead if reporting is the only requirement. Enterprise combines attribution with marketing mix modeling and incrementality testing, including holdouts and geo-lift tests, for organizations that need broader measurement than user-level attribution alone.

Connections, APIs and security

More than 60 pre-built integrations include Shopify, WooCommerce, BigCommerce, Meta, Google Ads, TikTok Ads and Klaviyo. Data-In and Data-Out APIs can bring in additional sources and sync Triple Whale data to warehouses, business-intelligence tools or internal applications. The Trust Center lists SOC 2 Type 2, SOC 3, GDPR and CCPA, along with audit logging, backups and encryption at rest. Customers can contact the team with questions and book implementation time; Enterprise adds dedicated success coverage.

Pricing

Plan	Price	What it includes
Free	Free	10 users; 12 months of data storage and retention
Foundation	Custom pricing	Unlimited users; unlimited data storage and retention
Automate	Custom pricing	Unlimited users; unlimited data storage and retention, plus automation capabilities
Enterprise	Custom pricing	Unlimited users; unlimited data storage and retention, advanced measurement and dedicated success coverage

Free is the sensible entry point for a small brand that can work within 10 users and 12 months of retained data. Those caps can force older analysis out of scope as the business grows. Foundation removes both limits and is the more practical baseline for larger teams, but custom pricing makes budgeting difficult without a sales conversation. Automate is aimed at teams that will use paid-media actions, scheduled workflows and creative or landing-page production; paying for it only makes sense when those actions replace manual campaign work. Enterprise targets organizations that need incrementality testing, marketing mix modeling and dedicated support rather than simply more seats.

Platforms

Triple Whale offers Android, iOS and web access, plus APIs. The mobile app is useful for monitoring away from a desk, while the APIs support warehouse, BI and internal-application workflows. Integrations with major commerce, advertising and email systems reduce connector work for common stacks.

Who it's for

Choose Triple Whale when an ecommerce or retail brand wants marketing, commerce and data leaders working from the same performance picture. It is particularly suited to multi-channel operations that need cross-device tracking, attribution and a route from insight to paid-media action. A small team can start free, but a company that needs long retention, multi-touch attribution or advanced experimentation should expect a paid relationship. Teams wanting only a focused analytics product may find the wider operating-system scope unnecessary.

Pros and cons

Pros

Commerce and marketing in one system: shared business data, spend tracking, pipeline tracking and dashboards support a common growth view.
Strong measurement path: Triple Pixel, paid-plan multi-touch attribution, and Enterprise holdouts and geo-lift tests cover increasingly rigorous questions.
Useful ecosystem: more than 60 integrations and Data-In/Data-Out APIs fit established commerce and data stacks.
Action-oriented AI: Moby AI can answer performance questions and create on-brand creative, while Automate connects analysis to workflows.

Cons

Free limits are finite: 10 users and 12 months of retention may constrain growing teams and historical analysis.
Paid budgeting is opaque: Foundation, Automate and Enterprise all use custom pricing.
Key attribution depth is paid: multi-touch attribution is not part of the Free plan.
Advanced scope is specialized: mixed modeling, incrementality testing and automation are valuable only if the operation is ready to use them.

Alternatives

Databox is a better choice for a smaller dashboard project with a forever-free one-user plan, three data sources and 50 AI credits per month, plus a 71.00 USD-per-month Analyst plan billed annually.

Singular suits teams focused on attribution priced by conversion, with a free allowance of 15,000 paid conversions and a Growth plan at 0.05 USD per contact billed per conversion.

Power My Analytics is worth considering when connector and destination flexibility is the priority; its free Sample Data plan includes unlimited sample-data sources, all destinations, Data Builder, one admin, and MCP and API access.

TapClicks is an alternative for agencies or reporting operations evaluating client-oriented SmartStory and SmartAnalytics plans.

CampaignTrackly is a narrower option for campaign URL management, with URL Builder Pro at 15.00 USD per month when charged yearly and a seven-day free-or-money-back period.

Definite is suited to a small data setup that can live with two users, two connectors, 1 GB of storage and daily sync on its free plan; Standard is 250.00 USD per month.

Improvado is an alternative for MCP-led data workflows, including an MCP Only plan at 100.00 USD per month with 2M rows per year and daily sync.

Adverity is another paid, quote-based option for organizations seeking a customized arrangement.

For broader category browsing, see Marketing Analytics Software, Ecommerce Analytics Software, Email Marketing Analytics Software, Marketing Attribution Software and Web analytics tools.

Verdict

Triple Whale is a strong choice for ecommerce and retail brands that need shared data, cross-channel measurement and a path from AI-assisted insight to marketing action. Start with Free if 10 users and 12 months of retention are enough; move to Foundation, Automate or Enterprise only when deeper attribution, workflow automation or experimental measurement justifies a custom-priced plan. Look elsewhere if you need predictable paid pricing or only a narrow analytics function.

	Medallia	Triple Whale
Free plan		Yes
Paid from		Free
Platforms	Android, api, iOS, Web	Android, api, iOS, Web
Sentiment analysis	Yes
NPS surveys	Yes
Feature requests	Yes
Feedback portal	Yes
In-app feedback	Yes
Free plan		Yes
Data refresh		real-time
Spend tracking		Yes
Pipeline tracking		Yes
Custom dashboards		Yes

Medallia vs Triple Whale

Medallia

Triple Whale