osTicket vs Zendesk Employee Service
| osTicket | Zendesk Employee Service | |
|---|---|---|
| Free plan | Yes | No |
| Free trial | Yes | Yes |
| Paid from | $12/mo | $29/mo |
| Platforms | api, self-hosted, Web | Android, api, iOS, Web |
| Free plan | Yes | No |
| SLA management | Yes | Yes |
| Help center | Yes | |
| Ticket automation | Yes | |
| Customer portal | Yes | |
| API access | Yes | |
| Asset management | Yes | |
| AI ticket triage | Yes | |
| AI knowledge answers | Yes | |
| Employee service portal | Yes | |
| Workflow approvals | Yes | |
| IT asset management | Yes | |
| Request channels | email, help center, web and mobile messaging, social messaging, voice, text, live chat, web widget, mobile SDK, API |
Listed together in Best IT Help Desk Software