Pega Customer Service vs Udesk AI Agent
| Pega Customer Service | Udesk AI Agent | |
|---|---|---|
| Free plan | No | |
| Free trial | Yes | |
| Paid from | $63.75/mo | |
| Platforms | Android, api, iOS, self-hosted, Web | Web |
| Supported channels | Telephone (inbound and outbound), web and mobile chat, email, web self-service, fax, white mail; messaging integrations include WhatsApp and SMS | Live chat, voice/phone, email, WhatsApp, WeChat, LINE, SMS, video chat, social and e-commerce channels |
| Workflow actions | Yes | Yes |
| Human handoff | Yes | Yes |
| Voice support | Yes | Yes |
| Multilingual support | Yes | Yes |
| API access | Yes | Yes |
| Free plan | No |
Listed together in Best AI Customer Service Agents