Best AI Customer Service Agents in 2026
Updated
AI customer service agents handle customer interactions through supported channels and workflows. Compare channel coverage with multilingual and voice support to see which kinds of interactions are represented. Human handoff and workflow actions help distinguish how an agent can pass work to a person or carry out tasks. API access may matter when considering integrations; free-plan availability and paid-from pricing add cost context. Webex App, Agentforce Vibes, and Freshdesk are among the entries to compare against your service needs and the capabilities you want an agent to support.
57ranked
10free plans on this page
$10/molowest paid tier
11 Oct 2026last checked
AI Customer Service Agents, ranked on how quickly a newcomer can get going.18 of 18 products with recorded free access can be tried for free.
- 1 Voiceflow
- Free to practise on: yes
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 2 Webex AppFree plan
- Free to practise on: yes
- Well documented: yes
- Runs where you work: yes
- 3 Gorgias
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 4 Agentforce VibesPaid from $125/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: yes
- 5 Enjo AI Support AgentPaid from $95/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 6 FreshdeskPaid from $19/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 7 IntercomPaid from $19/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 8 KlaviyoFree plan
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 9 Pega CRM
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 10 Kore.ai
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 11 Yellow.aiFree plan
- Free to practise on: yes
- Well documented: yes
- Runs where you work: yes
- 12 ChatterMatePaid from $19/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 13 DaloPaid from $10/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 14 OsewaPaid from $59/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: yes
- 15 SteptPaid from $19/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 16 WeavPaid from $29/mo
- Free to practise on: yes
- Well documented: yes
- Runs where you work: no
- 17 Inbenta
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 18 Kustomer
- Well documented: yes
- Runs where you work: yes
- 19 OpenServe
- Well documented: yes
- Runs where you work: no
- 20 Zowie
- Well documented: yes
- Runs where you work: yes
- 21 CustoraPaid from $499/mo
- Free to practise on: no
- Free trial: yes
- Well documented: yes
- Runs where you work: no
- 22 Decagon
- Well documented: yes
- Runs where you work: no
- 23 Ema Customer Support AI Employee
- Well documented: yes
- Runs where you work: no
- 24 Ada
- Well documented: yes
- Runs where you work: yes
- 25 AgentDesk
- Well documented: yes
- Runs where you work: no
Compare all 25 in a table
| # | Platform | Score | Free plan | From | Free plan | Paid from | Supported channels | Workflow actions |
|---|---|---|---|---|---|---|---|---|
| 1 | Voiceflow | 7.6 | ||||||
| 2 | Webex App | 7.5 | Free plan | Free | Yes | |||
| 3 | Gorgias | 7.2 | No | |||||
| 4 | Agentforce Vibes | 7.0 | Free plan | $125/mo | Yes | |||
| 5 | Enjo AI Support Agent | 7.0 | Free plan | $95/mo | Yes | 95 /mo | web chat, Help Center portal, Slack, Microsoft Teams, email | Yes |
| 6 | Freshdesk | 7.0 | Free plan | $19/mo | No | 19 /mo | Web Chat, WhatsApp, Facebook, Instagram, Messenger, LINE, email, web forms, support portals | Yes |
| 7 | Intercom | 7.0 | No | $19/mo | No | |||
| 8 | Klaviyo | 7.0 | Free plan | Free | Yes | |||
| 9 | Pega CRM | 7.0 | telephone, web chat, mobile chat, email, web self-service, fax, white mail, Facebook Messenger, Twitter, Apple Business Chat, WhatsApp, SMS, IVR voice self-service | Yes | ||||
| 10 | Kore.ai | 6.9 | ||||||
| 11 | Yellow.ai | 6.9 | Free plan | Free | Yes | |||
| 12 | ChatterMate | 6.8 | Free plan | $19/mo | Yes | 19 /mo | ||
| 13 | Dalo | 6.8 | Free plan | $10/mo | Yes | 10 /mo | Website chat, WhatsApp, email, Instagram Direct, Facebook Messenger, phone | Yes |
| 14 | Osewa | 6.7 | No | $59/mo | No | 59 /mo | Email, web chat, Slack, Microsoft Teams, WhatsApp, customer portal | Yes |
| 15 | Stept | 6.7 | Free plan | $19/mo | Yes | |||
| 16 | Weav | 6.7 | Free plan | $29/mo | Yes | 29 /mo | Website chat, email, WhatsApp | Yes |
| 17 | Inbenta | 6.5 | No | chat, voice, email, Facebook, WhatsApp, Instagram, X (Twitter), social media | Yes | |||
| 18 | Kustomer | 6.5 | ||||||
| 19 | OpenServe | 6.5 | Yes | |||||
| 20 | Zowie | 6.5 | website widget, mobile app, email, phone, Facebook Messenger, Instagram Direct, WhatsApp, Viber | Yes | ||||
| 21 | Custora | 6.4 | No | $499/mo | No | 499 /mo | chat | Yes |
| 22 | Decagon | 6.4 | chat, voice, email, SMS, WhatsApp | Yes | ||||
| 23 | Ema Customer Support AI Employee | 6.4 | website chat, app, voice, email, messaging | Yes | ||||
| 24 | Ada | 6.3 | No | |||||
| 25 | AgentDesk | 6.3 | Yes | Web chat and widget; WeChat Official Account; WeCom Customer Service; custom channels via Open API / Open IM | Yes |
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Numbered spots on this list can be sponsored, and a sponsored row is labelled as paid.
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