Activechat

5.8easy start · #49of 57
in AI Customer Service Agents

Free to practise onno
Well documentedyes
Runs where you workno

Runs on api, self-hosted, Web.

Activechat is ranked #49 of 57 in AI customer service agents on The Geeks Club. It runs on API, Self-hosted, Web. There is no free plan.

Activechat plans and pricing

All plans

Company License $3,995 once One-time payment; page shows $4,995 struck through and $3,995 discounted single installation · unlimited projects · live chat automation · natural language bots · multiple chat channels · visual chatbot builder · customer CRM tools · reporting and analytics activechat.ai · 5 Oct 2026

Developer License $9,995 once One-time payment; page shows $14,995 struck through and $9,995 discounted unlimited installations and projects · everything in Company · billing system · TypeScript code · developer docs · dedicated support activechat.ai · 5 Oct 2026

Compared on AI customer service agents

Free plan: No
Human handoff: Yes

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The record

Product: Activechat describes itself as a customer service automation platform for contact centers and customer service teams.
Automation: The platform combines live chat automation, self-service automation, conversational marketing, knowledge management, analytics, and natural-language chatbots.
Chatbot builder: Customers can build no-code natural-language chatbots and visual support scenarios with a drag-and-drop builder.
Channels: The site lists website chat, Facebook Messenger, WhatsApp, Telegram, SMS, and email as supported customer channels.
Integrations: The integrations page names Zendesk, Freshdesk, Intercom, HubSpot, and Salesforce among its native integrations.
NLP: Activechat says its intent engine handles synonyms, typos, and colloquialisms, and can integrate with Dialogflow, Rasa, OpenAI, or its built-in NLU.
Knowledge management: Its AI can extract and organize information from PDFs, Word documents, and web pages into a searchable knowledge base.
Hosting: The pricing FAQ says the software runs on Node.js and PostgreSQL, with minimum requirements of 2 vCPUs and 4 GB RAM; managed hosting is available at separately quoted pricing.
Security and compliance: The homepage presents on-premise deployment as providing data stored on the organization's premises and greater control over security, compliance, and data ownership.
Support: The pricing page promises onboarding, phone and email support during business hours with a guaranteed response SLA, and documentation; Developer License includes dedicated support.
Limits and add-ons: The pricing FAQ says there are no per-seat charges or usage limits, while optional add-ons such as SMS credits are billed separately at cost.
Intended users: The company says its tools are designed for contact centers and customer support teams, with automation intended to free agents from repetitive work.
Implementation: The implementation page says its team can configure the platform, assist with data migration, provide API integration, and train staff.
Headquarters: Wilmington, Delaware, United States

Where it ranks on The Geeks Club

Best AI Customer Service Agents in 2026#49 of 57

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Sources

activechat.ai· checked 5 Oct 2026
activechat.ai/self-service-integrations/· checked 5 Oct 2026
activechat.ai/intent-detection/· checked 5 Oct 2026
activechat.ai/knowledge-management/· checked 5 Oct 2026
activechat.ai/pricing/· checked 5 Oct 2026
activechat.ai/about/· checked 5 Oct 2026
activechat.ai/implementation-program/· checked 5 Oct 2026