Agent Assist (auto-AGENTS™)

Agent Assist (auto-AGENTS™) is ranked #11 of 25 in agent assist software on The Geeks Club. It runs on Web. There is no free plan.

Agent Assist (auto-AGENTS™) plans and pricing

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Agent Assist (auto-AGENTS™) Not published Platform fee plus usage: voice per minute, chat and text per message, services per hour; exact rates by quote. No seat licenses · Agent Assist included in auto-AGENTS™ platform fee commerce.ai · 30 Sept 2026

Compared on agent assist software

Free plan: No
Real-time guidance: Yes
Suggested replies: Yes
Knowledge retrieval: Yes
Conversation summaries: Yes
Next-best actions: Yes
Supported channels: multichannel

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Agent Assist (auto-AGENTS™)

Purpose: Agent Assist reads live transcripts, retrieves grounded answers, suggests next-best replies, and tracks sentiment while the human agent remains in control.
AI guidance: It drafts cited next-best replies in under 500 ms and builds a checklist that updates as the conversation changes.
Languages: The side panel supports more than 100 languages, translating customer utterances in real time and presenting guidance in the agent’s working language.
Sentiment: Live sentiment tracking includes toxicity alerts, topic-spike detection, and upsell tagging.
Supervisor alerts: Rule-based alerts can go to Slack, email, or Genesys when a VIP caller, frustration spike, or policy keyword is detected.
Warm handoff: On transfer, the system can send the human agent the transcript, extracted entities, CRM links, and relevant knowledge-base articles before the bridge connects.
Quality scoring: autoQA scores 100% of interactions against the customer’s rubric in about five seconds after a call ends.
Integrations: The product page lists Salesforce, Genesys, ServiceNow, Amazon Connect, Twilio, Zendesk, Dynamics, Webex, Slack, Five9, Intercom, OpenAI, and Snowflake among 500+ connectors.
Security and compliance: The maker’s security page lists SOC 2, ISO/IEC 27001, HIPAA, PCI DSS, GDPR, and EU AI Act among its compliance frameworks.
Pricing model: The maker says Agent Assist is included in the auto-AGENTS™ platform fee; usage is billed by channel, and exact rates require a quote.
Intended users: The product is designed to assist human contact-center agents and give supervisors real-time views across calls and teams.
Maker: Commerce.AI identifies itself as the maker of auto-AGENTS™ and says it was founded in 2016, with headquarters in Sunnyvale, California.
Founded: 2016
Headquarters: Sunnyvale, California, USA

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Where it ranks on The Geeks Club

Best Agent Assist Software in 2026#11 of 25

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Sources

commerce.ai/products/agent-assist· checked 30 Sept 2026
commerce.ai/security· checked 30 Sept 2026
commerce.ai/pricing· checked 30 Sept 2026
commerce.ai/company/about· checked 30 Sept 2026