Avaya Experience Platform

7.6easy start · #16 of 126
in Call Center Software

Free to practise onnot on record
Free trialnot on record
Well documentedyes
Runs where you worknot on record

Runs on api, self-hosted, Web. Paid plans from $48/mo.

Avaya Experience Platform is ranked #16 of 126 in call center software on The Geeks Club, made by Avaya Experience Platform (Morristown, New Jersey, United States). It runs on API, Self-hosted, Web. There is no free plan. Paid plans start at $48/mo.

Avaya Experience Platform plans and pricing

All plans

Digital $48/mo Pricing shown in US dollars, based on 200–399 concurrent users over a three-year term; additional charges may apply base Unlimited email, chat, and text messaging · Bring your own digital channel and chatbot · AI-powered self-service and intelligent routing ccaas.avaya.com · 23 Sept 2026

Voice $83/mo Pricing shown in US dollars, based on 200–399 concurrent users over a three-year term. Inbound and outbound voice · AI-powered self-service and intelligent routing · Call and screen recording and quality management ccaas.avaya.com · 23 Sept 2026

All Media $125/mo Pricing shown in US dollars, based on 200–399 concurrent users over a three-year term. Includes Digital and Voice capabilities · Blended media to serve inquiries simultaneously · Workforce engagement for performance and compliance ccaas.avaya.com · 23 Sept 2026

Avaya Infinity Not published Flexible per-seat model · Named or Concurrent licensing · Package, add-on, and services options · Capacity and terms vary by organization avaya.com · 7 Oct 2026

Compared on call center software

Free plan: No
Paid from: $48/user/mo
Inbound calling: Yes
Outbound dialer: Yes
IVR builder: Yes
Digital channel scope: omnichannel
Workforce management: Yes

Best Avaya Experience Platform alternatives

See all 20

Freshcaller 0 of 4 in the starter kit Lesson 19.1 Amazon Connect 0 of 4 in the starter kit Lesson 28.6 Dialpad Support 0 of 4 in the starter kit Lesson 38.4 C-Zentrix Contact Center 0 of 4 in the starter kit Lesson 48.3 CallHub 0 of 4 in the starter kit Lesson 58.1 Genesys Cloud CX 0 of 4 in the starter kit Lesson 68.0

The record

Purpose: Avaya Infinity connects systems, data, AI, and workflows so enterprises can orchestrate customer interactions and actions.
Core features: The platform combines omnichannel interactions, AI-driven workflows, workflow automation, and real-time customer context.
AI options: Avaya Infinity supports multiple AI models and describes its orchestration as AI-agnostic.
Workflow tools: The product supports low-code/no-code workflow creation and gives authorized business teams visual tools to update workflows under IT governance.
Deployment: Avaya lists cloud, hybrid, and on-premises deployment options.
Security controls: Avaya lists role-based access control, audit trails, retention controls, bring-your-own-key, and enterprise-defined policies and permissions.
Resilience: The platform lists geo-redundancy, an API gateway, a health dashboard, and hyperscaler infrastructure for enterprise resilience and scale.
CRM and collaboration integrations: Avaya names Salesforce, Microsoft Dynamics 365, ServiceNow, Zendesk, and Microsoft Teams as integration options.
Partner ecosystem: The Avaya Infinity ecosystem page names Microsoft, Google, Salesforce, Verint, Cresta, Poly.ai, Journey.ai, ElevenLabs, and Cisne among its technology partners.
Data integration: Avaya says Infinity activates enterprise data through Databricks using Delta Sharing.
Workforce tools: Avaya says Infinity works with Verint for workforce engagement and can integrate preferred WEM and WFM environments.
Outbound engagement: Outbound Preview Mode supports pre-call customer context, campaign and compliance management, real-time campaign statistics, and operational reporting.
Intended customers: Avaya describes Infinity as designed for large, complex enterprise contact center environments, including deployments with thousands of agents.
Support and demos: Avaya offers a self-guided product tour, live demo series, personalized demos, and links to support and documentation.
Price from: $48/mo

Where it ranks on The Geeks Club

Best Call Center Software in 2026#16 of 126
Best Contact Center Software in 2026#26 of 39
Best Omnichannel Contact Center Software in 2026#20 of 38
Best IVR Software in 2026#16 of 23
Best Computer Telephony Integration Software in 2026#18 of 23
Best Interactive Voice Response Software in 2026#15 of 22

Is Avaya Experience Platform yours?

Claim it for free: prove the domain, then correct facts, plans and screenshots. An editor reviews every change.

Claim it free Promote Avaya Experience Platform

Sources

avaya.com/en/products/infinity-platform/· checked 7 Oct 2026
avaya.com/en/products/infinity-platform/ecosystem· checked 7 Oct 2026
support.avaya.com/css/public/documents/101074226· checked 7 Oct 2026
ccaas.avaya.com/cp-onecloud-global-pricing-reg· checked 23 Sept 2026