BMC Helix AIOps

BMC Helix AIOps is ranked #30 of 67 in IT automation software on The Geeks Club. It runs on API, Linux, Web, Windows.

BMC Helix AIOps plans and pricing

BMC Helix Operations Management with AIOps Not published Contact sales for pricing; no public price listed bmc.com · 28 Sept 2026

Compared on IT automation software

Root-cause analysis: Yes
Automated remediation: Yes
Telemetry coverage: full-stack
Deployment model: hybrid
Workflow automation: Yes

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BMC Helix AIOps

Purpose: BMC describes Helix Operations Management with AIOps as providing automated root cause analysis and remediation, service-centric monitoring, and advanced event management.
Service monitoring: The product monitors infrastructure services in real time and displays service health in a severity-coded heatmap.
Root cause analysis: When a service is impacted, it correlates related events, identifies a root cause, ranks impacted nodes, and shows service impact across related services.
Event correlation: AI/ML techniques correlate events into situations to reduce event noise and expose key issues behind event storms.
HelixGPT recommendations: Connected to BMC HelixGPT, it can provide AI-generated best-action recommendations, log insights, and a virtual agent for further situation investigation.
Data sources: It can ingest events, metrics, logs, traces, and topology data from BMC and third-party sources.
Incident integrations: For best-action recommendations, BMC documents connections through HelixGPT to BMC Helix ITSM, Jira Service Management, and ServiceNow ITSM.
Log integrations: The documentation names Splunk Enterprise and Elasticsearch as external log sources the product can connect to.
Service modeling: Documented sources for service configuration item data include BMC Helix Discovery and sources supported by BMC Helix Intelligent Integrations.
Change risk: The product connects with BMC Helix ITSM to show change requests, AI-generated risk levels, severity, and impacted services.
Access administration: Tenant administrators can configure an identity provider, users, groups, and user permissions through BMC Helix Portal.
Support requirement: BMC says customers must contact BMC Support to deploy and enable HelixGPT for AIOps best-action recommendations, log insights, and Ask HelixGPT.
Trust and security: BMC's Trust Center says its products and services are designed and operated to protect against active and passive security threats, and provides security, privacy, compliance, and availability information.
Headquarters: Houston, Texas, USA

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Where it ranks on The Geeks Club

Best IT Automation Software in 2026#30 of 67
Best Workflow Orchestration Software in 2026#17 of 36
Best Release Management Software in 2026#19 of 35
Best IT Release Management Software in 2026#17 of 33
Best IT Orchestration Software in 2026#10 of 24
Best Workload Automation Software in 2026#14 of 22
Best Job Scheduler Software in 2026#9 of 20
Best AIOps Platforms in 2026#8 of 16

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Sources

bmc.com/it-solutions/helix.html· checked 28 Sept 2026
docs.bmc.com/docs/helixaiops/251/product-overview-14· checked 28 Sept 2026
docs.bmc.com/docs/helixaiops/244/situations-overview· checked 28 Sept 2026
docs.bmc.com/docs/display/aiops243/Building%2Bservic· checked 28 Sept 2026
docs.bmc.com/xwiki/bin/view/IT-Operations-Management· checked 28 Sept 2026
docs.bmc.com/docs/helixgpt/setting-up-and-going-live· checked 28 Sept 2026
bmc.com/corporate/trust-center/trust-center.htm· checked 28 Sept 2026
bmc.com/it-solutions/helix-aiops.html· checked 28 Sept 2026
bmc.com/it-solutions/control-m.html· checked 23 Sept 2026
bmc.com/it-solutions/release-lifecycle-manageme· checked 28 Sept 2026