ChangeGear
sunviewsoftware.com
- Windows
- Web
- iPhone and iPad
- Android
- API
- Self-hosted
What ChangeGear is
ChangeGear is an IT service management platform from SunView Software. Its modules cover incident, problem, service-request, change, CMDB, knowledge-base, and reporting workflows. ChangeGear Web lets staff and end users work remotely in a browser without installing additional software. The self-service portal supports incident reporting and tracking, announcements, knowledge searches, and service or change requests. Its CMDB can record assets, configuration items, owners, locations, business services, users, and dependencies, although availability depends on edition or permissions. The platform includes risk assessment, approval workflows, and a change calendar. Listed integrations include Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA. Issue-tracking connections support field mapping and inbound, outbound, or bidirectional synchronization, with Jira and Azure DevOps examples. A REST Integration API lets external applications create or update entities through webhook endpoints. Access controls include users, roles, teams, authentication methods, and field-level privileges. Documentation covers Windows Active Directory authentication, third-party identity-provider single sign-on, accessibility mode with keyboard navigation, and mobile ticket functions.
Who it suits
ChangeGear suits IT teams needing structured service management across browser, mobile, self-hosted, or connected environments. It is relevant to organizations requiring CMDB, approvals, integrations, and controlled access.
Good to know, and what to watch
- Covers core ITSM workflows
- Browser portal needs no extra installation
- Includes CMDB and change calendar
- Supports bidirectional integrations
- Offers accessibility mode and SSO
- Module access depends on license or edition
- CMDB availability can depend on permissions
- Pricing is available only on request
- Some functions vary by version
The verdict
ChangeGear combines ITSM modules, self-service, configuration records, integrations, and access controls. Confirm licensing, edition-dependent modules, and version-specific actions when evaluating it for an organization.
What the maker publishes
- Access controls
- ChangeGear uses users, roles, teams, authentication methods, and field-level privileges to control access to modules and ticket information. source
- Accessibility
- ChangeGear offers an accessibility mode for screen-reader users, including keyboard navigation, and the documentation says it is provided in compliance with Section 508. source
- Authentication
- The documentation describes Windows Active Directory authentication and third-party identity-provider integration for single sign-on. source
- Browser access
- ChangeGear Web lets staff and end users work remotely in a browser without installing other software. source
- CMDB
- The CMDB tracks assets, configuration items, owners, locations, business services, users, and dependencies; the page notes that the module is edition- or permission-dependent. source
- Company founded
- A SunView Software company profile states that the company was founded in 2003. source
- Integrations
- The integrations guide names Microsoft Teams, Slack, Serviceaide Automation Orchestrator, and Luma VA for bidirectional data exchange. source
- IT service management
- ChangeGear provides modules for incident, problem, service request, change, CMDB, knowledge base, and reporting workflows. source
- Licensing limits
- The documentation says available actions and modules can depend on the user's license, role, and ChangeGear version. source
- Mobile app
- The ChangeGear Mobile guide describes mobile functions for creating tickets, viewing announcements, and searching knowledge base articles. source
- REST API
- The Integration API lets external applications create or update ChangeGear entities through webhook endpoints. source
- Self-service portal
- The portal supports reporting and tracking incidents, viewing announcements, searching the knowledge base, and submitting service and change requests. source
- Third-party issue tracking
- ChangeGear supports integration sources with field mapping and inbound, outbound, or bidirectional synchronization; its documentation gives Jira and Azure DevOps setup examples. source
Checked against the maker's pages on 4 Oct 2026.