Chattrik Omni Channel brings Facebook Messenger, Instagram, and website live chat conversations into one shared inbox. Agents can review earlier conversations across channels for context, then filter, tag, assign, prioritize, and route chats to agents or departments. Private internal notes support coordination, while conversation and team activity insights help monitor performance. The service runs on web, Android, and iOS. Its mobile app gives agents shared-inbox access, supports replies, and provides real-time notifications. Chattrik describes the product as built for growing businesses and suitable for businesses of all sizes. Listed industries include logistics, finance, education, real estate, IT services, healthcare, e-commerce, travel, home services, recruitment, automotive, and law firms. There is no free plan. A pricing note lists plans from $9.99 per user per month and advertises a free trial, though no trial duration is stated. Listed prices are $14.99 per seat per month for Starter and $39.99 per seat per month for Growth; Enterprise pricing is custom.
Who it is for
Chattrik Omni Channel suits businesses that want to manage Messenger, Instagram, and website chat in one inbox. Its mobile apps can also suit teams that need to reply while away from a computer.
What is good
- Combines Messenger, Instagram, and website live chat.
- Agents can route chats and leave private internal notes.
- Mobile app supports replies and real-time notifications.
- Conversation and team activity insights are available.
- Subscriptions can be canceled anytime with no setup fees.
What to know first
- No free plan is listed.
- The advertised free trial has no stated duration.
- Enterprise pricing is custom.
- Listed Starter and Growth prices are per seat.
Verdict
Chattrik Omni Channel centralizes three conversation channels and adds team assignment, context, and activity insights. Compare the per-seat plan prices and confirm trial terms before choosing a plan.
Chattrik Omni Channel plans and pricing
All plansCompared on social customer service software
- Free plan
- No
- Paid from
- $9.99/user/mo
- Social accounts
- 2
- Unified social inbox
- Yes
- Team assignment
- Yes
- Mobile app
- Yes
