CivicaCollect

6.4easy start · #6 of 27
in Debt Collection Software

Free to practise onnot on record
Free trialnot on record
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Runs where you worknot on record

Runs on Web.

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CivicaCollect is ranked #6 of 27 in debt collection software on The Geeks Club. It runs on Web.

CivicaCollect plans and pricing

All plans

CivicaCollect Not published Book a demo civica.com · 30 Sept 2026

Compared on debt collection software

Case management: Yes
Omnichannel communications: Yes
Debtor payment portal: Yes
Compliance tools: Yes
Payment methods: card
Deployment: cloud

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The record

Purpose: CivicaCollect is debt collection and recovery software for managing the collection process from initial outreach to final settlement.
Workflow automation: It provides intelligent workflows that automate routine tasks and streamline case management.
Debt view: A single view of debt unifies customer accounts and associated debts.
Reporting: The software provides real-time reporting with detailed analytics.
Self-service: A digital self-service portal lets customers manage accounts and make payments online.
Communications: Customer outreach can be automated through email, phone and SMS.
Payments: Integrated payment gateways support payment processing and reconciliation.
Integrations: CivicaCollect integrates with Civica OPENRevenues and other third-party systems.
Collection coverage: CivicaCollect supports the complete collection process from compliance stage to full enforcement.
Payment plans: The service summary lists flexible payment plan options and 24/7 multi-channel collection services.
Scale: The service summary says CivicaCollect is used by more than 30 local authorities for in-house collection of council tax, non-domestic rates, parking and sundry debt schemes.
Security certifications: The service summary lists ISO 9001, ISO 14001, ISO 27001, ISO 22301, ISO 45001 and ISO 27701 certifications.
Support: Civica directs support-related queries to its Support Center and says its experts provide customer support and guidance.
Maker focus: Civica says it has been serving public services for more than 25 years and its software supports over 100 million people every day.

Where it ranks on The Geeks Club

Best Debt Collection Software in 2026#6 of 27

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Sources

civica.com/civicacollect/· checked 30 Sept 2026
assets.applytosupply.digitalmarketplace.service.gov.uk/g-cloud-14/documents/92935/171533393851· checked 30 Sept 2026
civica.com/en-gb/· checked 30 Sept 2026
civica.com/en-us/about-us/history/· checked 30 Sept 2026