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CommunityWFM

6.7easy start · #4 of 23
in Call Center Workforce Management Software
  • Free to practise onnot on record
  • Free trialnot on record
  • Well documentedyes
  • Runs where you workyes

Runs on Android, iOS, Web.

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CommunityWFM is ranked #4 of 23 in call center workforce management software on The Geeks Club. It runs on Android, iOS, Web.

CommunityWFM plans and pricing

All plans
Essentials Not published For small and mid-size contact centers · < 100 agents · Single site communitywfm.com · 2 Oct 2026
Enterprise Not published For large and multi-site workforce teams · 101–10,000 agents · Multiple ACD integrations communitywfm.com · 2 Oct 2026

Compared on call center workforce management software

Volume forecasting
Yes
Forecast granularity
interval
Adherence tracking
Yes
Intraday management
Yes
Skills-based scheduling
Yes
Agent self-service
Yes
Deployment model
cloud

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Daktela WFM 0 of 4 in the starter kit Lesson 18.0Naumen Workforce Management 0 of 4 in the starter kit Lesson 27.0Dialpad WFM 0 of 4 in the starter kit Lesson 36.8Pipkins Vantage Point 0 of 4 in the starter kit Lesson 56.7Turnella 0 of 4 in the starter kit Lesson 66.7QStory Workforce Management 0 of 4 in the starter kit Lesson 76.6