Downdetector collects user reports and monitors other online sources to show service problems. It flags an incident when reports rise significantly above the average for that time of day over the previous six months, and monitored status is updated every four minutes. The service says it covers over 36,000 services in 72 countries and processes tens of millions of problem reports monthly. Consumers can use the Free plan at no cost, with up to five favorites and outage notifications through the Speedtest app subject to daily limits. Pro costs 13.99 USD per month and raises the favorite and notification limits while removing ads on the web and in the Speedtest app. For organizations, Explorer provides a real-time dashboard across services, alerts by email, RSS, push notifications, and API, geographic reporting, and historical analysis. Communicate lets companies post status updates on their Downdetector page for affected customers. Downdetector is also available in the Speedtest app. Ookla’s privacy policy says outage data includes anonymous reports, comments, and social media posts, and that Downdetector data is licensed to business customers.
Who it is for
Consumers can use Downdetector to check service status, while Explorer is aimed at NOC and customer care teams. Listed industries include banking, gaming, communications, SaaS, streaming, cloud hosting, and travel.
What is good
- Monitored status updates every four minutes
- Free plan allows up to five favorites
- Explorer offers geographic and historical reporting
- Communicate supports status updates for customers
- API access is available
What to know first
- Free notifications have daily limits
- Pro costs 13.99 USD per month
- Outage data is licensed to business customers
Verdict
Downdetector serves both consumers checking outages and organizations monitoring customer reports. The free tier has notification limits, while Pro costs 13.99 USD per month and Explorer adds business monitoring and analysis capabilities.
Get started with Downdetector
- Visit downdetector.com
- Open the service on the web or use Android or iOS access
- Access Downdetector through the Speedtest app for mobile notifications
- Choose the Free plan or Pro plan
- Start the available free trial
What the free plan stops at
The Free plan allows up to five favorites, up to three outage notifications per day through the Speedtest app, and one notification per favorite per day. Pro raises the limits to ten favorites and ten daily Speedtest-app outage notifications, with one notification per favorite per day.
Questions about Downdetector
Is Downdetector free?
Yes. The Free plan is free and includes five favorites plus limited notifications.
What does Pro cost?
Pro costs 13.99 USD per month.
Which platforms are supported?
Downdetector supports Android, iOS, web, and API access. It is also available in the Speedtest app.
Does Downdetector offer an API?
Yes. API access is listed, including as an Enterprise capability.
What is Explorer?
Explorer is a real-time dashboard for multiple services, trends, issue sources, alerts, geographic reporting, and historical analysis.
Can companies publish status updates?
Yes. Downdetector Communicate lets companies post customizable real-time updates on their Downdetector page.
Downdetector plans and pricing
All plansCompared on website monitoring software
- Free plan
- Yes
- Status page
- Yes
- API access
- Yes
